Field Techncian A, Canada

Coinstar•, ON

12d•Onsite

About The Position

As a Field Technician, you will use a company vehicle to install, service, and maintain Coinstar kiosks within an assigned territory. With input from your manager, you will plan and schedule your days, making adjustments as new priorities and tasks arise. You will work in an environment where route, daily tasks and weather conditions can (and will) change on a regular basis.

Requirements

High school diploma, GED or equivalent with 2+ years of experience in troubleshooting and repair of computer, electronic and electromechanical devices OR Associate Degree in electronics or similar concentration required
Basic background knowledge in computer hardware and software as well as basic knowledge of computer-controlled equipment
Previous experience in handling a position of responsibility with limited direct supervision or demonstrated ability to work independently in a position of responsibility.
Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems required
Excellent interpersonal skills focused on customer and team success
Strong written and verbal communication skills with the ability to interact with various levels inside and outside of our organization
Accountable for providing support to customers that meet standards of superior quality service and professionalism at all times
Must have a valid driver’s license and maintain an acceptable driving record
Background checks and MVR will be required

Nice To Haves

1+ year of field experience preferred

Responsibilities

General preventative maintenance and daily cleaning of machines including first and second line maintenance on kiosks in an assigned territory
Software installs and updates
Electromechanical trouble-shooting, calibration, repair and maintenance
Manage parts orders and inventory
Properly manage and secure all assigned kiosks and company issued property such as car, voucher paper, phone, laptop, parts, tools, phone, etc.
Effectively route and plan day based on stats, service calls, field change orders and geography and other priorities as assigned by your manager
Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment
Display maturity and judgment in time management and expense control
Timely completion of administrative duties such as; logging service calls, completion of expense reports and time sheets
Work closely with Sales and Customer Service teams to relay store and customer concerns/feedback, as well as assist with local scheduled promotions
Interface effectively with other employees in the market as well as manager and other departments to resolve customer problems and situations
Report quality problems and other technical problems through proper escalation channels