Field Technician Support II

COMTECH TELECOMMUNICATIONS•Orangeburg, SC

11h•Remote

About The Position

The Field Technician Support II provides technical support to Public Safety Answering Points (PSAPs) throughout South Carolina, helping maintain reliable emergency communications infrastructure and uninterrupted 911 service. The role involves installing, configuring, maintaining, troubleshooting, and supporting communications systems, servers, workstations, and related equipment. Work is performed from a home office and at customer sites, typically at PSAP locations statewide. The technician coordinates with the Network Operations Center, carriers, network teams, customers, management, and subcontractors. The position includes weekday-night and weekend on-call coverage, scheduled preventive maintenance, deployment and relocation support for PSAPs, and occasional overtime. A personal vehicle is required for travel to customer sites; mileage is reimbursed at IRS-published rates.

Requirements

Associate-level education in a technical field such as networking, IT, or workstations, or an equivalent combination of education, technical certifications, training, or work experience.
3–5 years of related experience installing, configuring, and testing IP networking equipment and systems.
Experience working with carrier circuits, demarcation points, and telecommunications providers.
Understanding of legacy telephony (POTS/analog) and modern VoIP/SIP-based systems, including their interoperability in hybrid environments.
Effective communication skills.
Work is typically performed at customer sites and requires appropriate safety precautions.
Ability to handle materials, boxes, or equipment, involving some physical effort.
A personal vehicle is required; mileage is paid based on IRS-published rates.
Compliance with Comtech’s Drug-Free Workplace Program, including successful completion of pre-employment drug screening; employees may also be subject to random, reasonable-suspicion, and post-incident testing.

Nice To Haves

Familiarity with Windows and Linux.
Familiarity with server virtualization.
Familiarity with Cisco routing and switching.

Responsibilities

Resolve field operational issues in coordination with the Network Operations Center by visiting PSAPs to provide technical support, troubleshoot, repair, and escalate issues as needed.
Provide on-call coverage on weekday nights and all day on weekends.
Perform scheduled on-site preventive maintenance, including cleaning, inspections, and repairs of workstations, servers, and equipment.
Support deployment of new PSAP customer sites and moves or changes to existing PSAPs in the Next Generation 9-1-1 system.
Troubleshoot and support telephony and VoIP-based NG9-1-1 systems, including call handling equipment, SIP-based call routing, and IP telephony endpoints.
Diagnose and resolve call delivery, ANI/ALI discrepancy, and call routing issues in coordination with carriers and network teams.
Serve as the on-site technical lead and supervise subcontractor personnel during PSAP deployments and moves.
Install, configure, and test electronic equipment according to established checklists and procedures, including routers, switches, managed PDUs, Windows workstations, IP telephones, and IP-to-serial converters.
Provide timely and accurate project status updates to management and customers.
Update work status in a web-based ticketing system, tracking preventive maintenance and troubleshooting work.
Maintain inventory and spare equipment stock.
Participate in special projects as required.