Field Support Technician
About The Position
Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we’ve been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with MANTECH! MANTECH seeks a motivated, career and customer-oriented Field Support Technician to join our team in Doral, FL.
Requirements
- High School Diploma or GED with 5+ years of progressively responsible experience in IT service desk or desktop support operations.
- Associate’s degree and 3+ or more years of relevant experience
- Bachelor’s degree in computer science, information technology, or a related field with 1+ years of relevant experience
- Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.
- Proficiency in installing, configuring, and troubleshooting Windows operating systems.
- Experience with cybersecurity tools and best practices.
- IAT Level II Certification for example: CompTIA Security+
- AZ-104 or MD-102 (obtained within 3 months of starting)
- Must have an active Top Secret clearance.
- Must be eligible to obtain a TS/SCI clearance.
Nice To Haves
- Bachelor’s degree in information technology, computer science, or a related field.
- Experience with mobile device management (MDM) Solutions, cloud technologies (e.g., AWS, Azure), scripting and automation tools, and ticketing systems.
- CompTIA A+ Certification.
- Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.
Responsibilities
- Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
- Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.
- Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.
- Communicate complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training materials, contributing to team knowledge and support efficiency.
- Escalate complex issues to senior Technicians and contribute to process improvement initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
