Field Support Technician

Cynet Systems • Dartmouth, MA

7d

About The Position

The candidate will recommend services and standards for supporting the end-user compute and field services environment. Primary duties include deploying and managing hardware and software, provisioning remote site networks, performing Level 2 break/fix support, and maintaining asset inventories to meet operational requirements.

Requirements

• Level 2 break/fix support
• Maintain asset inventories
• Deploy and manage hardware and software
• Provision remote site networks
• Support end-user data backup, storage, and recovery services
• Support stand-alone Uninterruptible Power Supply (UPS) systems
• Server break/fix and Level 2 support
• Remote and deskside support
• Incident determination, root cause analysis, and resolution
• Manage and maintain inventory of software licenses
• Perform access control operations
• Manage and maintain inventory of hardware
• Technical support for all hardware and equipment within the remote site computing infrastructure
• Establish procedures for procuring appropriate equipment spares
• Manage and maintain spare inventory for hardware devices
• Track and fulfill requests for new devices, spare components, or peripherals
• Manage device life cycles
• Provide technical advice to vendors
• Implement and coordinate all changes to remote site infrastructure
• Create, maintain, and provide appropriate project plans, time and cost estimates, technical specifications, and management documentation
• Identify and implement opportunities to consolidate infrastructure, improve utilization and availability, and optimize costs
• Provide BYOD capabilities and user support
• Support standard-approved projectors

Responsibilities

• Recommend services and standards for supporting the end-user compute and field services environment.
• Deploy and manage in-scope hardware and software.
• Support end-user data backup, storage, and recovery services.
• Provision and support remote site networks (e.g., LAN, WAN connections) and related operations, including procurement, design, system monitoring, incident diagnostics, troubleshooting, resolution, escalation, security management, and capacity planning.
• Provide support for stand-alone Uninterruptible Power Supply (UPS) systems.
• Provide server break/fix and Level 2 support for equipment and system software as coordinated through the IT and clinical service desks.
• Provide break/fix Level 2 support for in-scope hardware and software.
• Provide remote and deskside support to authorized users as needed to fulfill service requirements.
• Perform incident determination, root cause analysis, and resolution.
• Manage and maintain inventory of in-scope software licenses, ensuring compliance and reconciling installations with license rights.
• Provide support for financial audits as requested.
• Perform access control operations (file systems, disk space) for authorized users.
• Manage and maintain inventory of in-scope hardware, including asset tagging and recording.
• Provide technical support for all hardware and equipment within the remote site computing infrastructure.
• Establish procedures for procuring appropriate equipment spares and maintain inventory levels to meet temporary capacity needs and service level requirements.
• Manage and maintain spare inventory for in-scope hardware devices, advising on inventory levels in accordance with policies and procedures.
• Track and fulfill requests for new devices, spare components, or peripherals from the spares inventory.
• Provide ad hoc fulfillment of approved new devices, components, or peripherals.
• Manage device life cycles as part of the ongoing hardware refresh process.
• Provide technical advice to vendors regarding remote site infrastructure system software.
• Implement and coordinate all changes to remote site infrastructure, including those affecting service levels of third parties or recurring service agreements.
• Create, maintain, and provide appropriate project plans, time and cost estimates, technical specifications, and management documentation in an approved format.
• Identify and implement opportunities to consolidate infrastructure, improve utilization and availability, and optimize costs.
• Provide BYOD capabilities and user support.
• Support standard-approved projectors that are not part of managed teleconferencing or video conferencing services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed