Field Technician (L2) - Data Centers

Network Connex•Columbus, OH

3d•$25 - $30•Onsite

About The Position

The Field Technician (L2) executes installation services as defined under applicable agreements and performs work to required technical, quality, and safety standards. This role independently performs installation and cabling services in live, mission-critical data center environments with little to no guidance from lead technicians. The Field Technician (L2) supports quality assurance (QA) and quality control (QC) processes and provides mentorship to L1 Field Trainee Technicians. Fieldwork may include overtime, weekends, holidays, and off-hours. Travel may be required based on business needs.

Requirements

Advanced troubleshooting skills across fiber optic and copper cabling systems
Familiarity with PON or point-to-multipoint network deployments utilizing simplex fiber and non-standard wavelengths
Proficiency in fiber optic testing using OTDR and OLTS equipment
Certified in fiber splicing techniques and best practices
Strong understanding of structured cabling systems, testing methodologies, and documentation requirements
Knowledge of cabling standards including Cat5e, Cat6/6A, single-mode, and multi-mode fiber
Working knowledge of server hardware, network devices, and basic networking concepts
Strong organizational, communication, and problem-solving skills
Ability to operate independently while maintaining quality, safety, and customer standards
High school diploma or GED required
3 or more years of documented industry experience in data center, structured cabling, or field service environments
Documented fiber optic testing certification on OTDR and OLTS
Experience performing work in operational environments and on projects within live mission-critical data centers
Possession of all relevant certifications required for the role
Valid driver's license with a satisfactory driving record

Nice To Haves

Technical training or associate’s degree preferred
BICSI, CompTIA A+, Network+, CCNA, or similar industry certifications
Experience supporting enterprise hardware platforms (e.g., Dell, HPE, Cisco)
Familiarity with ticketing systems, remote support tools, and project management workflows
Experience working in enterprise or hyperscale data center environments
Fiber splicing certification

Responsibilities

Execute installation services as defined under contractual agreements, ensuring compliance with all technical, safety, QA, and QC standards
Perform all installation and cabling services required for the role without supervision, including routing, terminating, labeling, and testing copper and fiber optic cabling
Establish scope, work plans, and procedures with minimal guidance from lead technicians
Perform rack and stack operations, patch panel installations, cable dressing, and structured cabling to maintain clean, organized, and high-performing systems
Identify, troubleshoot, and restore complex, multi-domain failures across fiber optic and twisted pair systems, including loss of signal, low signal, and interface errors
Diagnose physical connectivity issues, hardware failures, and support break/fix activities; identify and resolve issues independently without escalation
Read and interpret cable maps, schematics, and floor layouts to support installation and troubleshooting activities
Maintain accurate documentation, asset tracking, and service reports for all assigned work
Support QA and QC requirements for assigned projects and installations
Work effectively in live, operational, mission-critical data center environments
Coordinate with engineers, vendors, and internal teams to ensure project milestones and quality standards are met
Follow all data center safety, security, and change management procedures
Train and mentor L1 Field Trainee Technicians, supporting their development and adherence to standards
Respond to onsite service requests and travel to regional data center sites as needed