Field Lead Technician (L3) - Data Centers

Network Connex•Columbus, OH

3d•$33 - $36•Onsite

About The Position

The Field Lead Technician (L3) leads teams performing installation services as defined under applicable agreements and ensures all work is executed to required technical, quality, and safety standards. This role serves as a subject matter expert in fiber optic installation, testing, and complex troubleshooting, and operates effectively in live, mission-critical data center environments. The Field Lead Technician (L3) independently performs and oversees all installation and cabling services, is responsible for field leadership, coordination, oversight of quality assurance and quality control activities, and for developing L1 and L2 technicians. Fieldwork may include overtime, weekends, holidays, and off-hours. Travel may be required based on business needs.

Requirements

Expert-level knowledge of fiber optic cable installation, splicing, and testing methodologies
Advanced troubleshooting capabilities across fiber optic and copper cabling systems and network infrastructure
Proficiency in fiber optic testing at scale using OTDR and OLTS equipment, including complex fault isolation and resolution
Familiarity with PON or point-to-multipoint network deployments utilizing simplex fiber and non-standard wavelengths
Demonstrated understanding of network topology with the ability to teach and mentor L1 and L2 technicians
Strong understanding of structured cabling systems, testing methodologies, documentation standards, and quality requirements
Knowledge of cabling standards including Cat5e, Cat6/6A, single-mode, and multi-mode fiber
Working knowledge of server hardware, network devices, and basic networking concepts
Ability to lead teams while maintaining safety, quality, and customer standards
Excellent communication, organizational, leadership, and problem-solving skills
High school diploma or GED required
5 or more years of documented industry experience in data center, structured cabling, or field service environments
Documented fiber optic testing experience at scale, including complex troubleshooting
Documented fiber optic testing certification on OTDR and OLTS
Experience leading installation teams in operational and live mission-critical data center environments
Demonstrated ability to interpret and apply specifications, drawings, and project documentation
Possession of all relevant certifications required for the role
Valid driver's license with a satisfactory driving record

Nice To Haves

Technical training or associate’s degree preferred
BICSI RCDD, RTPM, CompTIA Network+, CCNA, or similar industry certifications
Experience supporting enterprise hardware platforms (e.g., Dell, HPE, Cisco)
Experience working in enterprise or hyperscale data center environments
Demonstrated ability to manage multiple concurrent projects or work fronts
Familiarity with project management tools, ticketing systems, remote support tools, and reporting workflows
Fiber splicing certification

Responsibilities

Lead field teams executing installation services as defined under contractual agreements, ensuring compliance with all technical, safety, QA, and QC standards
Establish and oversee scope, work plans, procedures, and field execution activities with minimal direction from management
Lead toolbox talks, field coordination activities, and on-site safety discussions
Attend and represent field operations in project, coordination, and customer meetings as required
Coordinate with engineers, vendors, and internal teams to ensure project milestones and quality standards are met
Respond to onsite service requests and travel to regional data center sites as needed
Serve as a subject matter expert in fiber optic cable installation, testing, and complex troubleshooting across live, mission-critical data center environments
Perform and oversee all installation and cabling services, including routing, terminating, labeling, and testing copper and fiber optic cabling
Perform and direct rack and stack operations, patch panel installations, cable dressing, and structured cabling to maintain clean, organized, and high-performing systems
Identify, troubleshoot, and resolve complex, multi-domain failures across fiber optic and twisted pair systems at scale, including loss of signal, low signal, and interface errors
Diagnose physical connectivity issues, hardware failures, and support break/fix activities; identify and resolve issues independently without escalation
Read, interpret, and apply cable maps, schematics, floor layouts, specifications, drawings, and supplementary project documentation
Maintain accurate documentation, asset tracking, and service reports for all assigned work
Ensure installation services are performed in compliance with technical specifications, safety requirements, and QA/QC standards
Oversee QA and QC execution for assigned projects and installations, ensuring documentation accuracy and adherence to standards
Follow and enforce all data center safety, security, and change management procedures
Train, mentor, and develop L2 Field Technicians and L1 Field Trainee Technicians, supporting their professional growth and adherence to standards
Conduct performance observations and provide constructive feedback to support technician development
Support workforce readiness through hands-on coaching in operational, live, mission-critical environments