Field Technician III

Xcel Energy•Denver, CO

2d•$43 - $60•Hybrid

About The Position

The Field Technician III role is network field management focused; and will apply broad knowledge and working experience with networking concepts in the operation, maintenance, and management of telecommunication networks as a member of an experienced multi-vendor multi-disciplinary team. The successful candidate will be expected to work in a variable work environment that interfaces with multiple inter- and intra-office personnel/departments. This advanced -level technician works with members internal and external to Xcel Energy to support Network stability.

Requirements

AS/AAS/BS in related degree field, related certifications, or equivalent documented experience.
6-8 years of network management/ field operations that includes experience with switching/routing, transport, and data using layer 1 - 3 equipment or software.
Proficient to advanced-level experience and understanding of the following: OSI Model, T1 - OC192, PRI circuits and associated network element related equipment, Microwave transmission, Wireless networks, and direct-broadcast satellites, cable management, color coding, power and grounding requirements.
Must be willing to work diverse schedules, including an on-call rotation.
Must possess a valid Colorado Driver's License.
Willing to travel throughout the region area often with potential overnight stays.

Nice To Haves

AS/AAS/BS in related degree field, BISCI certifications or equivalent documented experience.
Direct involvement with hardware and network element management in operations, repair, and maintenance in Enterprise environments.
General network experience in peripheral technologies such as NOKIA, Cisco, Ciena, Infinera, Juniper, and layer 1 equipment involving T1's, DS3's, OC-level circuits.
Experience with documenting changes via a work-ticket related system.
Experience in a utility or other regulated industry.
Experience with Motorola systems and RF networks.
Experience with high density dispatch centers.

Responsibilities

Works on the Network Communications Field Service team with the primary responsibility of Network Operations Management for Xcel Energy communications network.
Has excellent working knowledge of LAN/WAN network field operations and will apply that knowledge to a complex multi-vendor enterprise environment to assist with the repair and management of planned and unplanned events.
Makes use of field test equipment, responds to direct calls from dispatch NOC or leadership, and utilizes a ticketing system to address and document escalated issues within the scope of this position.
Will be assigned complex projects or shared areas of responsibility that may include the oversight of other technicians or project stakeholders.
Works with Technician I's II's Leads and Management to continuously improve upon technical and process related policies and procedures while providing support and advisement to Technician I's & II's.
Directs support and coordination for high priority incidents.
Able to work with multiple carrier and/or intra-department technicians for further troubleshooting/isolation of layer 1 - 3 issues.
Be responsible for ensuring Xcel Energy and OSHA requirements are met for jobsite safety and security.