Field Technician II - Low Voltage Cabling/Network Field Tech

Be Structured Technology Group•Los Angeles, CA

19d•$32 - $38•Onsite

About The Position

Be Structured Technology Group (BSTG) is hiring a Field Technician II to support infrastructure installations and provide onsite technical support and services for clients throughout the greater Los Angeles area. BSTG is a Los Angeles-based managed IT and cybersecurity services provider for small and mid-sized businesses. The role focuses primarily on installing new infrastructure systems, including precise implementation for customers expanding, upgrading, or moving into new spaces, as well as providing onsite support and services. The position is based primarily at customer locations, with occasional office work. It is full-time, hourly, and on-site/in-office, with benefits and paid time off. The Field Technician II reports to the Technical Account Manager, Infrastructure Services, and works closely with the Professional Services Coordinator and Systems Engineers. The successful candidate supports customer technology needs while demonstrating professionalism, accurate documentation, effective communication, and BSTG’s values of Excellence, Integrity, and Growth Mindset.

Requirements

High school diploma or equivalent.
At least 2 years of experience as a Field Technician or in a similar IT support role.
Experience with low-voltage cabling installation, termination, and testing practices.
Valid driver’s license and reliable transportation for onsite customer visits.
Strong problem-solving and troubleshooting skills, including the ability to implement effective solutions.
Technical proficiency in troubleshooting and supporting hardware, software, and network infrastructure components.
Strong communication and interpersonal skills, including the ability to collaborate across teams and with stakeholders at all levels.
Curiosity, intuition, initiative, reliability, honesty, respect, and a high degree of integrity.
Ability to lift and carry up to 50 pounds.
Ability to sit, stand, reach, bend, and move throughout the workday.
Verbal communications must be followed by a written record for documentation and tracking.

Nice To Haves

Experience in an MSP/MSSP or related industry.
Technical certifications such as CompTIA A+, Network+, or Microsoft Certified Professional.

Responsibilities

Install, terminate, and test low-voltage cabling and systems, including Ethernet, fiber, access control, audio, and video.
Provide onsite technical support, including installation, configuration, troubleshooting, and maintenance of hardware, software, and network infrastructure.
Diagnose and resolve technical issues promptly, escalating complex problems to senior technicians or engineers when needed.
Maintain accurate records of onsite activities using ticketing and documentation systems, including service tickets, inventory, and customer communications.
Follow established service delivery procedures, company policies, industry standards, and customer service level agreements.
Conduct quality assurance checks and test deployed systems and configurations for functionality and compliance with customer requirements.
Deploy and configure desktops, laptops, printers, and other IT equipment according to customer specifications and best practices.
Help set up and troubleshoot routers, switches, firewalls, and wireless access points.
Help set up and troubleshoot audiovisual equipment, including conferencing systems, distributed audio systems, video displays, and projectors.
Install and configure access control systems, including terminations to locking hardware, readers, and access control panels.
Build positive customer relationships and act as a trusted advisor and primary onsite contact for technical issues and service requests.
Track billable hours and maintain communication with leads, managers, and project management.
Perform other duties as assigned.