Field Technician II - Cheyenne, WY

Lumen Technologies • Cheyenne, WY

1d • $49,674 - $66,300 • Onsite

About The Position

As a Field Technician II, you will play a critical role in maintaining and restoring network services across assigned territories. This is a field-based position supporting telecommunications infrastructure, network reliability, and customer service continuity. Technicians begin their workday from home in a company-provided vehicle and travel to multiple network sites throughout their territory. This role offers the opportunity to build technical expertise while creating pathways for future growth.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of relevant telecommunications, network infrastructure, or field technical experience.
• Experience troubleshooting and repairing network equipment.
• Knowledge of fiber optic networks.
• Experience performing OTDR testing and network diagnostics.
• Ability to work independently across multiple field locations.
• Must be comfortable working outdoors in all seasons and weather conditions, including exposure to heat, cold, rain, wind, and other environmental elements while performing field-based responsibilities.
• Valid driver's license with the ability to operate a company vehicle and travel throughout assigned territories.
• Ability to participate in an on-call rotation and respond to after-hours service issues.

Nice To Haves

• Experience supporting telecommunications network operations and service restoration activities.
• Experience performing preventive maintenance on network facilities.
• Familiarity with HVAC systems, generators, or supporting site infrastructure.
• Strong administrative and computer skills, including Microsoft Outlook, Teams, and other Microsoft Office applications.
• Experience providing smart hands support in a telecommunications or network environment.
• Demonstrated ability to prioritize work in a fast-paced field service environment.

Responsibilities

• Respond to network outages and service restoration activities to maintain service availability.
• Troubleshoot, repair, and maintain telecommunications and network infrastructure equipment.
• Perform OTDR and other network testing activities to identify and resolve service issues.
• Conduct preventive maintenance on network facilities and supporting infrastructure.
• Provide smart hands support at remote network sites.
• Maintain site equipment, including HVAC systems, generators, and related infrastructure.
• Accurately document work activities and utilize Microsoft Office tools, including Outlook and Teams, for communication and administrative tasks.
• Support overall network reliability, uptime, and customer service continuity across assigned territories.

Benefits

• Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
• Bonus structure (short-term incentives, long-term incentives and/or sales compensation)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED