Field Technician II- OC

Andersen Corporation • Laguna Hills, CA

1d • $28 - $42

About The Position

Direct Delivery of service solutions for customers to promote the value of the Andersen brand. Dismantles and replaces windows and doors in a customer setting, respectful of the customer’s environment. Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed. Works independently or as part of a team, as necessary. Presents a professional image while completing repairs, adjustments and replacements in a timely manner. Enforces warranty compliance. Communicates and disseminates warranty policy information. Completes documentation accurately and promptly (ex, Expense Reports, Job Assessments, Hours, Travel Advance). Completes electronic paperwork of assigned tasks in an accurate manner. Able to monitor and document product performance. Communicates with responsible service support personnel on issues or product performance observations and trends. Tactfully resolve difficult situations with customers (internal/external). Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites.

Requirements

• High school diploma and valid driver's license with clean driving record
• Maintains high standards of dependability, including but not limited to: Satisfactory attendance, safety compliance and time management
• Knowledge of products, service procedures and construction methods
• Able to climb and perform work activities while on ladders/scaffolding or other lift-devices.
• Ability to carry, lifts/maneuvers materials and products up to 70 lbs., works independently; and able to lift/maneuver items weighing more than 70 lbs. by enlisting other associates for assistance.
• Basic problem-solving skills, strong communication skills and time management.
• Basic computer skills and the ability to work with or learn applicable software applications (ex. WebWindowCare, Word, Excel, PowerPoint, Field Service mobile app)
• Customer Orientation
• Must be able to stand for 8-10 hours
• Must be able to lift 70 lbs.

Nice To Haves

• 2 or more years window installation experience (preferably Andersen products) strongly preferred

Responsibilities

• Dismantles and replaces windows and doors
• Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed
• Enforces warranty compliance
• Communicates and disseminates warranty policy information
• Completes documentation accurately and promptly
• Completes electronic paperwork of assigned tasks in an accurate manner
• Able to monitor and document product performance
• Communicates with responsible service support personnel on issues or product performance observations and trends
• Tactfully resolve difficult situations with customers (internal/external)
• Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED