Hotel Clerk II (OC)
Gold Coast Hotel & Casino•Las Vegas, NV
•Onsite
About The Position
Boyd Gaming Corporation is a premier casino entertainment company in the United States, committed to evolving and maintaining leadership in the industry. The Hotel Clerk II position is responsible for providing guests with a friendly and efficient check-in and check-out experience, as well as offering general information regarding the hotel, its amenities, and special events.
Requirements
- High school diploma or equivalent
- Minimum 6 months front desk experience
- Ability to utilize basic office machines and telephone
- Minimum typing speed 45 WPM
- Ability to communicate with guests and staff in English
- Knowledge of hotel key system
Nice To Haves
- 10-key experience
Responsibilities
- Sell rooms utilizing excellent customer service skills and yield management
- Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner
- Complete all registration forms and computer input
- Retrieve and distribute room keys
- Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures
- Communicate with Executive Hosts regarding hotel stays
- Utilize computer to run necessary reports
- Balance all transactions at the end of shift (audit out)
- Operate manual procedures in the event of computer failure
- Other duties as assigned by management
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
