FIELD TECHNICIAN I - Brookfield, WI
About The Position
Lumen is hiring a Field Technician I to support network operations and infrastructure in Brookfield, Wisconsin. The role manages assets and materials, maintains tools and test equipment, and assists with installing, provisioning, testing, and maintaining network services and equipment. It includes troubleshooting network issues, replacing defective modules, monitoring routes, supporting service restoration, and proactively identifying potential problems to protect network integrity. The technician assists with installation, changes, decommissioning, and testing across transport, Ethernet, SONET, IP, fiber optic, wavelength, and related network technologies, as well as network and customer-premises equipment. The role also performs level 1 scheduled maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants. With training and coaching, the technician learns Lumen’s operational systems, keeps installation and inventory records current, enters trouble-ticket and time-log details, and provides assignment status and issue reports to management. The position requires rotational 24x7 on-call availability, standby, call-outs, dispatch, and overtime as business needs dictate. The work involves physical activity, including sitting, climbing, balancing, stooping, kneeling, crouching, crawling, and lifting up to 50 pounds, and is performed in all weather conditions.
Requirements
- High school diploma or GED, or up to 2 years of relevant job experience, including at least 1 year in network monitoring, installation, or maintenance/repair.
- Entry-level technician experience or knowledge in at least one of these disciplines: transmission (DS1/DS3/SONET), switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), or outside plant (fiber locating, OTDR, mass fusion splicing, etc.).
- Knowledge of locating fiber optic cable, right-of-way, and as-builts.
- Ability to maintain site security and cleanliness.
- PC skills and familiarity with Microsoft Windows and Office applications.
- Ability to quickly learn corporate databases.
- Ability to work 24x7 rotational on-call, standby, call-outs, dispatch, and overtime as dictated by business needs.
- Valid driver’s license.
- Ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift up to 50 pounds; and work in all weather conditions.
Nice To Haves
- 2 or more years of relevant job experience.
- Attention to detail and good organizational capabilities.
- Ability to prioritize and manage time effectively.
Responsibilities
- Process deliveries, replenish consumables and on-site or truck materials, and coordinate shipping and receiving of company and customer materials.
- Maintain tools, test sets, electronic equipment, and network equipment.
- Troubleshoot network equipment, remove and replace defective equipment, and coordinate with appropriate resources to isolate problems and restore the network.
- Identify potential problem areas proactively to protect network and company integrity.
- Assist with installation, changes, decommissioning, and testing of network technologies, including Edge Compute, Wavelength, fiber optic transport, Ethernet, SONET, and IP layers.
- Assist with installation and testing of transmission and switching equipment, network equipment, and customer-premises equipment, including delivery of end-user services.
- Use industry-standard software and hardware tools to locate, mark, and protect underground outside-plant facilities.
- Perform AC power work on a limited basis and DC power installations, including tertiary and BDCBB.
- Perform level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants.
- Learn and use Lumen trouble-ticket, provisioning, time-tracking, and materials systems and applications.
- Update and report inventory and installation records, complete transactional system updates, enter time logs, and respond to information requests and escalations.
- Provide management with regular status updates and reports about assignment-related problems and issues.
- Evaluate individual performance against area or national objectives using available reports and tools, and identify improvement areas with manager support.
- Perform other duties assigned by management.
Benefits
- Comprehensive package featuring health, life, and voluntary lifestyle benefits, plus other perks intended to support physical, mental, emotional, and financial wellbeing.
- Bonus structure may include short-term incentives, long-term incentives, and/or sales compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
