Field Technician I - GA
About The Position
Lumen is hiring a Field Technician I to support network and facility operations. The role includes managing assets and inventory, processing deliveries, replenishing consumables, and coordinating shipping and receiving. The technician maintains tools, test sets, and electronic equipment, including fiber-optic transmission, lightwave multiplexing, and AC/DC power equipment. Under the direction of the Lead Technician, the technician supports installations, provisioning, testing, maintenance, troubleshooting, and restoration activities across network services and equipment. The role also involves preventive maintenance and inspections of equipment and critical infrastructure such as HVAC systems, high-voltage electrical systems, generators, and DC power plants. The technician maintains accurate installation records and trouble-ticket logs, provides status updates, learns the required systems and applications, and participates in training as responsibilities grow. The position requires rotational 24x7 on-call availability, standby, call-outs, dispatch, and overtime as dictated by business needs. It is based in Georgia, with the job posting indicating onsite work.
Requirements
- High School Diploma or GED, or up to 2 years of relevant job experience including at least 1 year in network monitoring, installation, or maintenance/repair.
- Entry-level technician experience and/or knowledge in at least one of these disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), or Outside Plant (fiber locating, OTDR, mass fusion splicing, etc.).
- Knowledge of locating fiber-optic cable, rights-of-way, and as-builts.
- Ability to maintain site security and cleanliness.
- PC skills and proficiency with Microsoft Windows and Office applications.
- Ability to quickly learn corporate databases.
- Availability for 24x7 rotational on-call duty, standby, call-outs, dispatch, and overtime as dictated by business needs.
- Valid driver’s license.
- Ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; and work in all weather conditions.
Nice To Haves
- 2 or more years of relevant job experience.
- Attention to detail and good organizational capabilities.
- Ability to prioritize and demonstrate good time-management skills.
Responsibilities
- Support daily operations and maintenance activities under the direction of the Lead Technician.
- Assist with cable runs, equipment installations, and site preparation activities.
- Perform facility maintenance, housekeeping, and cleanup to maintain a safe and organized work environment.
- Manage warehouse inventory, materials, and equipment tracking.
- Coordinate shipping and receiving of tools, equipment, and network materials.
- Provide support for service tickets and routine operational tasks.
- Perform preventive maintenance on generators, battery systems, and HVAC equipment.
- Participate in training programs and progressively support customer and network installation activities as skills develop.
- Process deliveries and replenish consumables.
- Maintain tools, test sets, and electronic equipment, including fiber-optic transmission, lightwave multiplexing, and AC/DC power equipment.
- Assist with installing, provisioning, testing, and maintaining DS0 through OC192 services; may install and test transmission or switching equipment.
- Troubleshoot network equipment, replace defective modules, track spare parts, and ensure equipment is repaired.
- Monitor and locate routes and assist with restoration during service interruptions; proactively address potential problem areas to protect network integrity.
- Learn the systems and applications required to perform the job adequately.
- Update installation records, enter detailed information in trouble tickets, and provide status and issue reports for assignments.
- Perform preventive and scheduled maintenance and inspections on equipment and critical infrastructure, including HVAC systems, high-voltage electrical systems, and DC power plants.
Benefits
- Comprehensive benefits package including health, life, voluntary lifestyle benefits, and other perks supporting physical, mental, emotional, and financial well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
