Field Technician I - Stratford, TX
About The Position
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role: We have an immediate opening for Field Technician I. Join a team that delivers critical network infrastructure services to customers across the region. This field-based role is ideal for technically inclined professionals who enjoy hands-on work, troubleshooting complex issues, and traveling between customer locations. Candidates will receive extensive training and mentorship before working independently, creating an excellent opportunity for entry-level talent with strong technical aptitude to build a rewarding career in telecommunications and network operations.
Requirements
- High school diploma or equivalent
- Experience or exposure to installation, repair, or technical field-service work
- Must be comfortable working outdoors in all seasons and weather conditions, including exposure to heat, cold, rain, wind, and other environmental elements while performing field-based responsibilities.
- Basic understanding of routers, networking equipment, or telecommunications technologies
- Exposure to fiber installation, maintenance, or troubleshooting
- Ability to work independently after training and follow established procedures
- Valid driver's license and ability to travel frequently between customer locations
- Ability to work outdoors and in varying field environments
- Strong troubleshooting, communication, and customer service skills
Nice To Haves
- Experience working with DC Power systems
- Generator maintenance or troubleshooting experience
- HVAC experience in a technical or field-service environment
- OTDR experience for fiber testing and diagnostics
- Telecommunications, networking, utility, or infrastructure field-service background
- Experience supporting customer locations across a geographic territory
- Familiarity with preventive maintenance and repair documentation
- Demonstrated ability to learn new technologies and adapt quickly in a technical environment
Responsibilities
- Install, maintain, and repair network equipment and infrastructure
- Troubleshoot network issues involving routers, fiber, and related technologies
- Respond to and resolve service trouble tickets in a timely manner
- Perform equipment and card replacements as required
- Conduct fiber testing and troubleshooting using OTDR equipment
- Travel between customer sites to support installation and repair activities
- Support preventative maintenance activities to ensure network reliability
- Participate in on-call and overtime support after completing training
Benefits
- Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
