Field Technician - DC Power Level 4

Concentric LLC•Concord, NC

7d•Onsite

About The Position

Concentric is a national industrial power services organization providing forklift and critical power, as well as maintenance solutions to ensure uninterrupted, sustainable facility power. The company offers industry-first solutions like Guaranteed POWER® and Perpetual POWER®, enhancing reliability, sustainability, and safety for facility leaders. Concentric serves data centers, distributors, manufacturers, utilities, and communication infrastructure, helping them build resilience in their power systems and navigate the energy transition with reduced risk. With a national network of service professionals, Concentric delivers engineering, installation, and maintenance/management for a range of power equipment, including backup batteries, UPSs, generators, energy storage, microgrids, forklift power, and onsite maintenance.

Requirements

AAS Degree / Tech School or equivalent work experience.
10+ years of technician experience with DC Power and/or UPS equipment is required.
5 years’ experience in lead technician role.
Valid driver’s license.
Strong communication, problem solving, and analytical skills.
Ability to organize his/her own work and work independently, with limited supervision.
Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
Ability to work collaboratively with other departments toward the greater good of the organization.
Ability to adapt to a fast-changing environment.
Intermittent travel expected within designated territory, home most nights.
Willingness to work occasional overtime.
Drivers must be at least 21 years old to drive "Interstate".
Drivers must have a valid DOT medical card or the ability to obtain DOT medical card per DOT/FMCA guidelines during the hiring process.
Drivers must continue to maintain their active medical card status throughout their employment.
Drivers must follow the DOT's HOS regulations.
Drivers must be able to obtain a CDL in order to drive commercial motor vehicles or combination vehicles weighing more than 26,000 lbs.

Nice To Haves

Experience in material handling environment is preferred, but not required.

Responsibilities

Interact with people from all organizational levels, both inside and outside the company.
Provide the highest quality of service possible to assure customer satisfaction.
Timely reporting of all activities including service reports, expense reports, and maintenance reports to the customer.
Being directly responsible for company assets, including a service vehicle, parts inventory, tools and test equipment.
Functions with little direct supervision.
Perform the following work operations or job activities without supervision or direction: Addition or removal of common systems equipment hardware, including batteries; Addition or removal of wiring and connections; Lead verification/continuity testing; Analysis of job specifications and drawings; Provide work assignments to Skill Level 1, 2 and 3 Installers; Prepare a Method of Procedure (MOP); Resolve job specification and/or drawing problems; Mark/correct office record drawings; In-process and final quality inspections; Circuit modifications; Software additions or upgrades; Power transition work (“hot ties”).
Supervise and complete Telecom Central Office, Headend, MTSO and/or Regen, Switchgear and/or UPS equipment / battery Installations.
Perform Site Assessments for new and existing DC Power Systems to define necessary equipment, materials, and labor.
Troubleshoot and repair power system components by gaining a complete understanding of the electrical operation of the latest module technologies.
Install DC Power System in customer locations.
Perform preventive maintenance activities on critical power systems and equipment.
Supervise site Installation teams and/or Subcontractors.
Provide daily status updates to the Service Manager for all projects that they are leading.
Review customer inquiries, specifications, and engineering data and recommending products and services to suit their requirements.
Maintain all company vehicles, inventory, tools, and equipment.
Approve and complete all work orders, expense reports, PM worksheets and any documentation as requested.
Build strong relationships with customers by presenting a professional appearance, speaking positively about the company, suppliers, and fellow employees, and promoting company products, suggestive selling, and solving customer complaints and problems.
Other duties as assigned by supervisor.

Benefits

Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
Three medical plan options with employer premium contribution that start on day one.
Employee paid dental and vision insurance that starts on day one.
Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
Medical and dependent care Flexible Spending Accounts (FSA) available.
Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
Company 401K plan with 100% match on the first 4% of employee contributions.
8 paid holidays.
Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
Employee paid accident, critical illness, and hospital indemnity insurance.
Employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
Training and mentoring – Learn from our experts in the industry.
Advancement opportunities.