Field Technician 4 - Bishop, CA

Race Communications•Stallion Springs, CA

1d•$27 - $33•Onsite

About The Position

The Field Technician 4 is responsible for the installation, maintenance, and troubleshooting of telecommunications equipment and systems. This role involves working both independently and collaboratively to ensure seamless communication services for clients and customers. Field Technicians are proficient in configuring, testing, and repairing telecom infrastructure, including fiber optic networks, cables, and related equipment. They possess strong technical acumen, a commitment to safety protocols, and the ability to adapt to various work environments, from outdoor installations to indoor settings. Field Technicians play a vital role in maintaining the reliability and efficiency of telecom networks, ensuring consistent connectivity and customer satisfaction.

Requirements

Eligibility for US Employment without sponsorship
Minimum of 21 years of age
A valid driver's license, subject to successful verification through a DMV check, is mandatory
High School Diploma or GED or equivalent combination of education and experience is preferred
Minimum of 24 months experience as Field Technician
Understanding of Fiber Optic Networks, Basic Telecom, and Video
Basic knowledge of Apple IPAD
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Proficient use of MS Office applications including Teams, teleconferencing applications
Functional use of common office equipment, computers, and office software
Ability to distinguish colors and audible tones

Nice To Haves

Proficiency in Spanish Language desirable

Responsibilities

Fiber Optica Cable Installation and Troubleshooting: Performs residential, Enterprise, and small business installations and troubleshooting of internet connectivity, telecom, and video
Conducts drop/redrop of fiber optic lines to client premise
Undertakes both underground and overhead construction of fiber optic lines
Executes low voltage/fiber infrastructure wiring and troubleshooting
Engages in pole and ladder climbing operations
Site Surveys: Performs site surveys on residential and MDU’s
Fiber Testing and Maintenance: Uses an optical time domain reflectometer (OTDR) to test and maintain fiber quality
Performs fusion splicing of fibers and proper dressing of cable and splicing trays within an enclosure
Network Configuration and Support: Configures static IP addresses
Manages Ethernet switching and IP routing
Addresses support issues through on-site visits and telephone troubleshooting for phone, internet, and video services
Engages customers to identify and resolve technical issues effectively
Troubleshoots and resolves problems related to LANs, WANs, internet connectivity, telecom, and video services
Conducts low voltage/fiber infrastructure wiring and troubleshooting
Ticket Management and Communication: Utilizes CRM system for managing support tickets efficiently
Completes assigned work orders promptly and accurately
Receives location information and task assignments via dispatch software or from personnel
Effectively handles challenging situations and emotionally charged customers
Responds promptly to customer inquiries and concerns in a customer-centric manner
Training and Mentorship: Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook
Assists the Field Technician team with training and mentoring new team members, ensuring they have the necessary knowledge and skills for performing their jobs safely and efficiently
Equipment Operations and Site Maintenance: Operates mechanized equipment such as a underground drop equipment, trenchers, concrete saws, and missiles
Climbs poles up to 40 feet and operates in bucket trucks with 32’ plus ladders
Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways
Adheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery: Bucket Truck: 350-pound manufacturers maximum load capacity Ladders: 300-pound manufacturers maximum load capacity
Vehicle Maintenance and Travel: Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
Maintains a clean driving record as defined by the current fleet insurance underwriter
Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors including businesses and/or residents depending on the nature of the job
Overtime, nights, and weekends may be required
Safety Awareness and Compliance: Maintains awareness of potential hazards like uneven terrain, loose pets, or slippery walkways
Maintains a safe distance from aggressive or unrestrained animals
Maintains a safe distance from potential hazards in the work area, including loose pets, children, and other live obstacles
Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
Understands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork
Understands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)

Benefits

100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Competitive base salary
Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
Free fiber internet service for all employees living in our service area

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