Field Service Technician (Level 4)

RIVER CITY EQUIPMENT RENTAL & SALES INC•Jasper, AL

8d•Onsite

About The Position

Empower Rental Group is hiring a Field Service Technician for our Jasper, Alabama location. This role involves operating with a high degree of autonomy, managing your schedule, and making critical decisions in the field. You will be a vital link to our customers, ensuring their equipment runs flawlessly, working independently from a fully equipped service truck to maximize equipment uptime and deliver exceptional service. We are a family of local equipment rental providers across the Southeastern US that began with 3 locations and have expanded to over 36 locations since 2021, with the goal of being the difference in the equipment rental industry by doing everything differently.

Requirements

Over 5 years of hands-on experience diagnosing and repairing heavy construction and/or aerial lift equipment.
A Valid Driver’s License and the Ability to Drive Company Vehicles per Insurance Requirements may be required on a case-by-case basis, depending on branch needs.
Excellent Customer Service Skills – for both internal and external customers.
Self-starter who can work effectively with minimal supervision and manage your time and priorities in a dynamic field environment.
Knowledge of diesel engines, diagnostics, powertrain, hydraulic, and electrical systems.
Must be proficient with modern diagnostic tools and comfortable using mobile technology for work orders and documentation.
A must-have own set of comprehensive mechanical tools is required.

Nice To Haves

Experience with major brands is a plus.

Responsibilities

Travel to customer job sites to perform urgent service calls, complex diagnostics, and emergency repairs on our diverse fleet of heavy equipment.
Diagnose complex issues with heavy equipment powertrain, hydraulic, and electrical systems using a computer analyzer and traditional troubleshooting methods.
Completes complex repairs to the fleet.
Completes repairs on company vehicles.
Maintain and stock your company-provided service truck to ensure you are prepared for any challenge.
Execute scheduled preventative maintenance (PMs) and routine inspections at customer locations to prevent issues before they start.
Completes preventative maintenance such as changing filters, checking fluids, and filling tires.
Complete inspections.
Utilize a company-provided laptop or tablet to accurately manage work orders, look up parts, and document all repairs and services in a timely manner.
Professionally communicate with customers on-site, providing updates, explaining repairs, and training them on the proper use of equipment to ensure their success.
Assists customers with loading and unloading fleet orders.
Assists customers with questions/customer service as applicable.
When not in the field, assist the in-house team with more complex repairs and help mentor other technicians.
May perform repairs on the small fleet.
Complete standard repairs to the fleet.
Assists other mechanics with tasks such as lifting or moving heavy objects.
Completes any type of work with supervision.
Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
Maintains a safe work environment and is committed to adhering to all company and customer-site safety policies.
Demonstrates behaviors aligned with the Company’s Core Values at all times.
Performs other related duties as assigned.
Completes rental equipment preparation by the delivery date.
Maintains a ready line.
Achieves quality standards.