Field Technical Trainer

THOMPSON & JOHNSON EQUIPMENT CO INC•Village of Horseheads, NY

13d•$76,000 - $83,000•Onsite

About The Position

Thompson & Johnson Equipment, a growing third-generation family-owned company and the authorized dealer for Toyota and Crown forklifts, is seeking a full-time Field Technical Trainer. This role is responsible for designing, delivering, and managing comprehensive training programs for employees on the repair, installation, maintenance, programming, troubleshooting, and diagnostics of machinery and equipment. The trainer will ensure all training aligns with company standards, OEM Standards, and OSHA regulatory requirements. This position plays a critical role in elevating technical expertise, promoting safety compliance, and supporting operational excellence throughout the company.

Requirements

High school diploma or equivalent
3-5 years of forklift technician experience and/or training
Expert-level knowledge of forklift systems (mechanical, electrical, hydraulic)
Knowledge of diagnostic tools, software, and service documentation
Knowledge of schematics, service manuals, and technical bulletins
Familiar with multiple forklift brands/models
Understanding of safety standards and compliance requirements
Ability to obtain Toyota Certified Trainer (TCT)
Ability to learn Crown LMS system
Ability to complete Clark Training program
Ability to use OEM Portal Experts-teach and guide navigation
Strong communication, coaching and mentoring, teamwork, empathy and encouragement skills

Responsibilities

Conducting hands-on, in-field training sessions with technicians and small groups
Leading monthly classroom-based training (Syracuse branch) to reinforce foundational knowledge and best practices
Providing mentorship, leadership, and technical guidance to service technicians and other personnel
Ensuring consistent application of proper methods, processes, and tooling across the service operations