Field Technical Project Manager – Electronic Security & Low Voltage

JobStack, Inc.•El Segundo, CA

2h•$80,000 - $105,000•Hybrid

About The Position

Our client is a well-established technology integration and managed services organization specializing in enterprise security and connected infrastructure solutions. Their team is focused on delivering reliable service, technical excellence, and long-term client partnerships. As a Field Services Technician, you’ll play a key role in supporting customers through a blend of hands-on technical work and client interaction. This position combines field service, troubleshooting, project support, and ongoing maintenance responsibilities.

Requirements

5+ years of experience in security systems, low voltage, field service, or related environments.
2+ years of client-facing experience supporting technical projects or managed services.
Strong ability to adapt to evolving technologies.
Flexibility for occasional after-hours or weekend support.
Valid driver’s license and reliable transportation.
Strong communication and interpersonal skills.
Customer-first mindset.
Analytical problem-solving ability.
Attention to detail and follow-through.
Professionalism and discretion with customer information.
Ownership mentality and collaborative approach.
Ability to lift up to 50 lbs occasionally.
Comfortable working onsite, driving between locations, and using computers for extended periods.
Ability to work on ladders and active construction environments.
Manual dexterity and visual ability to install and troubleshoot technical systems.

Nice To Haves

IP video surveillance and video management platforms.
Access control systems implementation and support.
Experience with ticketing, monitoring, or service management tools.
Experience with security integration, low voltage, AV, managed services, or related technical service industries.
Relevant industry certifications in video, access control, networking, or related technologies.

Responsibilities

Deliver timely and professional support through service requests and ticket management.
Troubleshoot and resolve technical issues remotely and onsite, including hardware-related concerns.
Provide onsite support for customer environments including servers, workstations, networking equipment, and integrated systems.
Utilize ticketing platforms to document, track, and close service requests.
Maintain accurate documentation and ensure service expectations are met.
Perform preventative maintenance and recurring service activities.
Execute break-fix support including camera replacements, access control components (readers, locks, intercoms, gates), and low-voltage and structured cabling troubleshooting.
Follow established operational procedures and service workflows.
Assist with project execution onsite and remotely, including equipment staging and preparation, and basic system setup, labeling, and organization.
Review project documentation and scope requirements.
Interpret construction drawings and installation plans.
Coordinate with subcontractors, contractors, and vendors to support successful delivery.
Serve as a point of contact for installation coordination and field communication.
Conduct routine site visits and identify scope changes as needed.
Support projects across commercial and premium residential environments.
Provide consistent communication and updates to customers.
Escalate and resolve complex issues while minimizing operational risk.
Contribute to root cause analysis and process improvements.
Submit required reporting and administrative documentation.
Participate in on-call rotation as required.
Collaborate across technical and operational teams.
Identify opportunities for process improvement and operational efficiency.
Support additional initiatives as business needs evolve.
Stay current with emerging technologies, certifications, and industry best practices.