Field Technical Operations Manager II

ezHIRE•Miami, FL

72d•Hybrid

About The Position

The Field Technical Operations Manager is a hands-on leadership role responsible for field-based operations on security systems projects. This includes overseeing installations, commissioning, troubleshooting, and emergency response across diverse commercial and institutional environments. The manager will lead field technicians, supervise subcontractors, ensure project execution, and provide exceptional client support. The role requires frequent travel, up to 75% domestically within the US and internationally to Canada, Mexico, and Latin America.

Requirements

Over four years of experience in electronic security or low-voltage systems.
Bachelor's degree in Engineering, Electronics, or related field, or equivalent hands-on experience.
Proficiency with systems like Honeywell, Bosch, Lenel, Genetec, Axis, i-PRO, HID, Mercury.
Working knowledge of IP devices, firmware updates, and diagnostic tools.
Ability to read architectural drawings, wiring diagrams, and network layouts.
Exceptional leadership and team management skills.
Excellent communication and interpersonal skills.
Strong organizational skills with the ability to effectively manage multiple projects simultaneously.
Proficient in the use of technical software and project management tools (Excel, Outlook, project tracking apps, mobile tools).
Valid passport and valid driver’s license with clean driving record.

Nice To Haves

Field certifications preferred: BASA, Genetec, Bosch, Axis, i-PRO.
Bilingual (English/Spanish) is a plus.

Responsibilities

Manage and execute security system projects, including installations, maintenance, and emergency response for intrusion, access control, video surveillance, and fire/life safety systems.
Configure and troubleshoot security system issues to ensure rapid resolution and minimize downtime.
Implement technical solutions to enhance efficiency and service delivery quality, ensuring alignment with company objectives.
Lead the coordination efforts among field technicians, subcontractors, and clients to ensure operational smoothness.
Conduct regular site visits and inspections to assess operations and ensure compliance with safety protocols.
Create and manage technical documentation, reports, and system drawings.
Provide client training, walkthroughs, and post-installation support.
Maintain accurate time logs, manage inventory, and support field logistics.
Train and mentor field staff on technical processes, equipment, and best practices.
Assist in budget planning for field operations and manage expenditures effectively.
Keep up with industry advancements and new technologies to incorporate into technical solutions.