Field Team Leader Puerto Rico

NielsenIQ

12d•Hybrid

About The Position

Responsible for leading field work activities, seeking to meet operational standards and ensuring the quality of collected information. This role is responsible for the administration of field resources: performance evaluation, professional development, expense control, supply management, interviews, among others.

Requirements

This role includes team management responsibilities: Lead a team of 20 people, including day-to-day administration, operations, performance evaluation, coaching, and career path.
Intermediate or Higher Education (university).
Live in San Juan, Carolina and/or Bayamon
Intermediate - Advanced English
+3 years of experience supervising field teams
Availability for travel throughout the country
Driver's license and own car
Personnel management
Office: Advanced Excel

Responsibilities

Daily support and follow-up regarding the activities (operational and administrative) of the auditors.
Responsible for reviewing, adjusting, and approving the auditors' work plan and consequently taking the necessary actions to achieve it (reassignments).
Monitoring of internal operational indicators and action plans to achieve objectives.
Perform verification/supervision of the operational/auditor panel in person.
Compliance with field methodology and ensuring the quality of collected information.
Recruitment and maintenance of the stores that make up the operational panel.
Communicate and follow up on any issues that may impact/affect operational and administrative processes for their resolution.
Responsible for the training of auditors.