Field Systems Administrator I (Junior)

Coeur Mining•Juneau, AK

35d•Onsite

About The Position

The Field Systems Administrator I (Junior) position at Coeur Alaska's Kensington mine reports to the IT Superintendent. This role is responsible for addressing mine site needs related to deployed systems, IT Department assets, workstations, laptops, mobile devices, and infrastructure, as well as general hardware and software requirements. The work schedule involves 8 days on-site at the mine, located approximately 45 miles north of Juneau and accessible only via company transportation, followed by 6 days off.

Requirements

Ability to work safe and promote safe behavior in others.
High school diploma or equivalent.
Positive attitude, strong work ethic, and a team-oriented mindset – being respectful, reliable, and easy to work with is just as important as technical skills.
Hold A+ certification or be able to obtain within 90 days of hire.
Net+ certification or equivalent experience within 90 days of hire.
Experience in hardware maintenance, MS Active Directory, Exchange Online, Windows OS, and MS Office 365.
Proven experience in deployment and maintaining Virtual Server Systems (Microsoft and Linux) within a business environment.
Ability to establish and maintain cooperative working relationships with others.
Ability to work independently as well as with teams.
Ability to lift and move 50 lbs.
Ability to work safely outside in all kinds of weather, in confined spaces, underground, and at all heights.
Ability to safely load and operate vehicles in a variety of conditions including but not limited to; heavy rain, snow, and varying underground conditions.
Ability to troubleshoot IT systems, communication issues, and deliver resolutions effectively.
Sets high standards for self and others, builds trust, and takes accountability.
Preference given to Alaska residents.

Nice To Haves

2+ Years of experience maintaining IT operations for mid-size to large technical environments desired.
Knowledge of servers and networking in cloud, physical and virtual environments is desired.
Fiber Optic and Copper installation, termination, and testing experience is desired.
Experience with the following systems desired: MS SharePoint, VMWare/vSphere, Goto Connect Telephony Systems, Cisco and/or Juniper Network Solutions, Linux, Ubiquiti Wired/Wireless Systems, Windows 11 Ent, FreshService, MS Intune, MS Entra ID.
Preference given to Alaska residents.

Responsibilities

Stop work for safety concerns and abide by safety best practices, policies, and procedures.
Use of exceptional communication and customer service skills to build and maintain relationships with users and departments.
Ensures adherence to company policy while maintaining specific knowledge of IT policies and procedures.
Performs Installation, maintenance and troubleshooting of on-premise Windows and Linux based virtual server systems.
Performs maintenance, troubleshooting and reporting for on-premise backup infrastructure.
Maintains sizing and performance of Server Infrastructure.
Performs other incidental and related duties as required and assigned.
Provide technical support to end-users directly and remotely, leveraging ticketing systems to correctly document and complete tasks.
Performs systems setup, installation, and upgrades of hardware and software.
Maintains asset inventory and inventory refresh lifecycle.
Installs, configures, and maintains IT Department assets, including but not limited to; workstations, laptops, mobile devices, phones, WAPs, printers, copiers, etc.
Conducts end user training as required.
Assists in maintaining all mine communication systems.
Installation and testing of IT infrastructure, including structured cabling, Fiber Optics, and fixed wireless.
Maintains documentation on current policies and procedure changes.
Maintains working knowledge of current systems and tools used by the company and provides reports using these in a timely fashion.
Works with the Environmental Dept to ensure E-Waste is processed properly.
Assists other members of the IT department in their duties as prescribed by management and maintains flexible on-call weekend rotation status.
Performs other incidental and related duties as required and assigned.