Field Support Technician

Jackson Hewitt•Oak Ridge, TN

19d•Onsite

About The Position

The Seasonal Field Support Technician sets up and breaks down kiosks at 29 local retail locations in East Tennessee. The work includes driving a moving truck, carrying equipment into locations, installing kiosk components, and maintaining locations. The role is seasonal, with opportunities for advancement and the possibility of a permanent position for the right candidate. The technician helps ensure locations meet brand and marketing appearance standards and remain clean and inviting. Jackson Hewitt describes its work as helping clients navigate tax rules and processes with integrity, quality, and consistency.

Requirements

A driver's license is required for positions that involve driving and preferred for those that do not.
Reliable transportation.
Good interpersonal and communication skills.
Basic knowledge of computer functions and some technical skills.
Ability to stand, walk, and sit.
Ability to lift, push, pull, or carry up to 55 pounds at one time and move equipment, tools, and materials.
Comply with company policies and standards.

Nice To Haves

Knowledge of computer and technology installation.
Customer service experience.

Responsibilities

Set up and tear down kiosk furniture, computers, technology, and kiosk components using hand tools.
Drive a moving truck and transport equipment to local retail locations, when required.
Meet deadlines so office locations comply with brand and marketing appearance standards.
Help maintain a clean and inviting workplace, including removing trash, vacuuming or sweeping, and cleaning counters and glass.
Perform other duties as assigned.