Field Support Technician

Thales • Virginia Beach, VA

33d • Hybrid

About The Position

Thales is looking for a Field Support Technician to lead and elevate customer support services throughout the US territory, encompassing all facets of customer interaction such as demonstrations, training, testing, maintenance, RMA activities, and beyond. This position is based in Arlington, VA and is a hybrid role.

Requirements

• Bachelor’s degree in engineering or 5–8 years of relevant technical/engineering experience, or an equivalent combination of education and experience.
• Deep understanding of the satellite communication field, including key players, products, technology, industry regulations, and standards.
• Strong technical support background within the satellite communication industry.
• Experience operating satellite communication systems in LEO, MEO, and GEO, with proficiency in troubleshooting technical products and systems.
• Excellent verbal and written communication abilities with a commitment to delivering exceptional customer service and satisfaction.
• Willingness to travel and ability to thrive in a fast-paced environment.
• Applicants must be legally authorized to work in the United States for any employer at the time of hire.
• Must be a U.S. Person as defined in applicable law, or otherwise authorized or eligible for authorization, to access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR).

Responsibilities

• Manage U.S. territory maintenance, product testing, and customer support, including customer maintenance, RMA activities, and on-site and remote ad-hoc support.
• Verify repair activities are properly tracked and inventory and track GSNA equipment.
• Test and verify existing and new products and provide input on customer requirements.
• Perform product demonstrations and deliver customer training.
• Serve as the direct interface with partners for technical support and provide input on and verify territory policies and procedures.
• Interface with appropriate company HQ resources as needed, including VP/Director/CEO/CTO/COO for Presales; Director of Technical Integration and Services, Systems Engineering, and NPI Lead for Technical Support; and Director of Customer Care for Customer Care/Support.

Benefits

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
• Company paid holidays and Paid Time Off
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level