Field Support Technician

KLA•Beaverton, OR

19d•$17 - $28•Onsite

About The Position

The Field Support Technician performs on-site or in-house servicing, repair, and installation of company products. The role may involve field support for system hardware and software, PCs, and networking or wireless networking. The technician serves as a customer contact for technical and service-related problems and diagnoses mechanical, hardware, software, and systems failures using established procedures. The position is based in Beaverton, Oregon, and provides shift coverage to respond to and recover critical systems at customer locations.

Requirements

High school degree or equivalent.
Demonstrated experience with maintenance, repair, or troubleshooting.
User-level experience with the Microsoft Office suite, especially Excel.
Excellent communication, organizational, and interpersonal skills.
Ability to collaborate and work effectively as part of a team.
Critical thinking and strong analytical skills, including the ability to collect and organize data to identify areas requiring follow-up and action.
Ability to balance multiple tasks and activities with limited direct supervision and deliver results on time.
Enjoy working in a challenging, fast-paced environment.

Nice To Haves

Mechatronics, chemistry, or electronics experience or coursework.

Responsibilities

Perform on-site or in-house servicing, repair, and installation of company products.
Diagnose mechanical, hardware, software, and systems failures using established procedures.
Serve as the customer contact for technical and service-related problems.
Provide shift coverage to respond to and recover critical systems at customer locations.
Coordinate troubleshooting and data collection as part of the service organization.
Provide clear operational status updates on KLA equipment to facilitate repair and recovery next steps.
Represent the company to customers and take accountability for customer satisfaction.