Field Support Technician

Innova Solutions • Moorestown, NJ

25d • Onsite

About The Position

Innova Solutions is hiring a Field Support Technician for a six-month contract in Moorestown, New Jersey. The technician will install, test, troubleshoot, and maintain structured cabling and network infrastructure, perform hardware break-fix and network connectivity work, and support Wi-Fi deployments and preventative maintenance. The role involves field service requests and projects, documentation and inventory tracking, and coordination with project managers, customer teams, and operations personnel. Participation in on-call rotations and emergency support is required. This position is open only to candidates who can be engaged on a W-2 basis; 1099 and Corp-to-Corp arrangements are not accepted.

Requirements

• At least 5 years of experience in data communications, network infrastructure, or structured cabling environments.
• Valid driver's license and reliable vehicle, with the ability to carry a 6-foot ladder.
• Experience installing, terminating, testing, and troubleshooting copper and fiber cabling.
• Basic Cisco LAN/WAN networking support experience.
• Must be eligible to work on a W-2 basis; 1099 contractors and Corp-to-Corp arrangements are not considered.

Nice To Haves

• Experience working in communications closets, data centers, and enterprise network environments.

Responsibilities

• Install, test, troubleshoot, and maintain CAT3, CAT5, CAT5e, CAT6, and fiber optic structured cabling systems.
• Install, configure, and support network infrastructure equipment, including switches, routers, firewalls, IP phones, and wireless devices.
• Complete Move, Add, Change (MAC) requests, hardware break-fix activities, device replacements, and network connectivity support.
• Install power and data cabling in network closets, racks, cabinets, and data center environments.
• Perform cable patching, switch port optimization, carrier circuit testing, backup testing, and network closet clean-up.
• Diagnose and resolve cabling, connectivity, and network performance issues while meeting service level agreements.
• Support Wi-Fi deployments, wireless access points, routers, roof-mounted antennas, and preventative maintenance.
• Coordinate with project managers, customer teams, and operations personnel to deliver projects and field service requests.
• Maintain work order documentation, inventory records, service reports, and customer communications.
• Participate in on-call rotations and provide emergency support for customer operational requirements.

Benefits

• Medical and pharmacy coverage, subject to eligibility.
• Dental and vision insurance.
• 401(k).
• Health savings account (HSA) and flexible spending account (FSA).
• Life insurance.
• Pet insurance.
• Short-term and long-term disability coverage.
• Accident and critical illness coverage.
• Pre-paid legal and identity theft protection.
• Sick time and other paid leaves as required by law.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed