Field Support Technician

Jackson Hewitt - 3313•Sweetwater, TN

19d•Onsite

About The Position

The Seasonal Field Support Technician sets up, maintains, and breaks down kiosks at 29 local retail locations in East Tennessee. The role involves driving a moving truck, transporting equipment into locations, installing kiosk furniture, computers, and other technology, and maintaining the locations. This seasonal position may offer opportunities for advancement and a possible permanent position for the right candidate. The technician helps ensure locations meet brand and marketing appearance standards and remain clean and inviting. The role requires basic computer and technical skills, customer service, interpersonal and communication skills, and the ability to handle equipment and materials weighing up to 55 pounds. Jackson Hewitt describes its mission as helping clients navigate tax codes, rules, and processes with integrity, quality, and consistency.

Requirements

A driver's license is required for those who drive and preferred for those who do not.
Reliable transportation.
Good interpersonal and communication skills.
Basic knowledge of computer functions and some technical skills.
Customer service experience.
Ability to stand, walk, and sit as required.
Ability to lift, push, pull, or carry up to 55 pounds at one time and to hold, carry, and move equipment, tools, and materials.
Compliance with company policies and standards.

Nice To Haves

Knowledge of computer or technology installation.
A driver's license for candidates who are not required to drive.

Responsibilities

Set up and break down kiosk furniture, computers, technology, and kiosk components using hand tools.
Meet deadlines to ensure locations meet brand and marketing appearance standards.
Help maintain clean and inviting workplaces, including removing trash, vacuuming or sweeping, and cleaning counters and glass.
Drive a moving truck and transport equipment to retail locations when required.
Perform other duties as assigned.