Field Support Technician

Jackson Hewitt•Newport, TN

19d•Onsite

About The Position

The Seasonal Field Support Technician sets up and breaks down kiosks at 29 local retail store locations in East Tennessee. The role includes driving a moving truck, transporting equipment into locations, installing kiosk furniture and technology, and maintaining locations. The position is seasonal, with opportunities for advancement and a possible permanent position for the right candidate. The technician helps ensure locations meet brand and marketing appearance standards and remain clean and inviting. Jackson Hewitt describes its work as helping clients navigate tax codes and processes with integrity, quality, and consistency. Most locations are operated by independent franchisees, which are the exclusive employers of their employees and make employment-related decisions.

Requirements

A driver's license is required for those who drive and preferred for those who do not.
Reliable transportation.
Good interpersonal and communication skills.
Basic knowledge of computer functions and some technical skills.
Customer service experience.
Ability to stand, walk, and sit as needed.
Ability to lift, push, pull, or carry up to 55 pounds at one time, and to hold, carry, and move equipment, tools, and materials.
Comply with company policies and standards.

Nice To Haves

Knowledge of computer and technology installation.
A driver's license for candidates who are not required to drive.

Responsibilities

Set up and tear down kiosk furniture, computers, technology, and kiosk components using hand tools.
Drive a moving truck and carry equipment into retail locations, where driving is required.
Meet deadlines and help ensure office locations meet brand and marketing appearance standards.
Maintain clean and inviting workplaces, including removing trash, vacuuming or sweeping, and cleaning counters and glass.
Perform other duties as assigned.