Field Support Technician

Jackson Hewitt - 3313•Alcoa, TN

19d•Onsite

About The Position

The Seasonal Field Support Technician sets up and breaks down kiosks at 29 local retail locations in East Tennessee. The work includes driving a moving truck, carrying equipment into locations, installing kiosk furniture and technology, and maintaining the locations. The position is seasonal, with opportunities for advancement and the possibility of a permanent position for the right candidate. The role supports Jackson Hewitt’s mission of helping clients navigate tax codes and processes with integrity, quality, and consistency. The technician helps ensure locations meet brand and marketing appearance standards and remain clean and inviting.

Requirements

A driver’s license is required for employees who are required to drive and preferred for those who are not driving.
Reliable transportation.
Good interpersonal and communication skills.
Basic knowledge of computer functions and some technical skills.
Customer service experience.
Ability to stand, walk, and sit.
Ability to lift, push, pull, or carry up to 55 pounds at one time.
Ability to hold, carry, and move equipment, tools, and materials.

Nice To Haves

Knowledge of computer or technology installation.
A driver’s license for candidates who are not required to drive.

Responsibilities

Set up and tear down kiosk furniture, computers, technology, and kiosk components using hand tools.
Drive a moving truck and carry equipment into retail locations as required.
Meet deadlines and help ensure locations meet brand and marketing appearance standards.
Help maintain clean and inviting workplaces, including removing trash, vacuuming or sweeping, and cleaning counters and glass.
Perform other duties as assigned.
Comply with company policies and standards.