Field Support Technician

Jackson Hewitt•Alcoa, TN

19d•Onsite

About The Position

The Seasonal Field Support Technician completes the setup and breakdown of kiosks in retail stores at 29 locations in East Tennessee. The role involves driving a moving truck, transporting equipment into locations, installing kiosks, and maintaining locations. The position is seasonal, with opportunities for advancement and the possibility of a permanent position for the right candidate. The work requires basic computer and technical installation knowledge, customer service, and the ability to move equipment and supplies. Jackson Hewitt describes its mission as providing tax guidance with integrity, quality, and consistency, and notes that the technician’s role contributes to the organization’s success.

Requirements

Driver’s license required for employees who drive and preferred for those who do not.
Reliable transportation.
Good interpersonal and communication skills.
Basic knowledge of computer functions and some technical skills.
Customer service experience.
Ability to stand, walk, and sit.
Ability to lift, push, pull, or carry up to 55 pounds at one time, and to hold, carry, and move equipment, tools, and materials.
Compliance with company policies and standards.

Nice To Haves

Knowledge of computer or technology installation.
Driver’s license for candidates not required to drive.

Responsibilities

Drive a moving truck to retail locations, as required.
Carry equipment into locations and set up and break down kiosk furniture, computers, technology, and kiosk components using hand tools.
Complete work by deadlines to ensure office locations meet brand and marketing appearance standards.
Help maintain a clean and inviting workplace, including removing trash, vacuuming or sweeping, and cleaning counters and glass.
Perform other duties as assigned.