Field Support Technician

Jackson Hewitt • Lenoir City, TN

19d • Onsite

About The Position

The Seasonal Field Support Technician sets up and breaks down kiosks at local retail stores across 29 locations in East Tennessee. The role includes driving a moving truck, transporting equipment into locations, installing kiosks, and maintaining locations. Candidates with knowledge of computer and technology installation are ideal. This is a seasonal position, with opportunities for advancement and possible permanent employment for the right candidate.

The role supports Jackson Hewitt’s mission of guiding clients through tax codes, rules, and processes with integrity, quality, and consistency. Jackson Hewitt describes itself as an industry-leading provider of individual federal and state income tax preparation, with nearly 6,000 locations. Most locations are operated by independent franchisees, which are separate employers and control their own employment policies and decisions.

Requirements

• A driver's license is required for those who must drive and preferred for those who do not.
• Reliable transportation.
• Good interpersonal and communication skills.
• Basic knowledge of computer functions and some technical skills.
• Customer service experience.
• Ability to lift, push, pull, or carry up to 55 pounds at one time.
• Ability to hold, carry, and move equipment, tools, and materials.
• Comply with company policies and standards.

Nice To Haves

• Knowledge of computer and technology installation.
• A driver's license for candidates who are not required to drive.

Responsibilities

• Assist with setting up and tearing down kiosk furniture, computers, technology, and kiosk components using hand tools.
• Meet deadlines to ensure office locations meet brand and marketing appearance standards.
• Help maintain a clean and inviting workplace, including removing trash, vacuuming or sweeping, and cleaning counters and glass.
• Drive a moving truck and carry equipment into retail locations, when required.
• Set up kiosks and perform location maintenance.
• Perform other duties as assigned.

Benefits

• Training and development.
• Performance-based bonus.
• Competitive salary.
• Employee discounts.
• Flexible schedule.
• Corporate discount program.
• Professional development and continuous training.
• Opportunities for advancement.

What This Job Offers

• Education Level: No Education Listed