Field Support Technician

Innova Solutions • Hartford, CT

25d

About The Position

Innova Solutions is hiring a Field Support Technician for a six-month, full-time contract in Hartford, Connecticut. The technician will install, test, troubleshoot, and maintain structured copper and fiber-optic cabling systems and network infrastructure equipment. The role supports enterprise network environments, including communications closets and data centers, and includes field service requests, maintenance, documentation, and customer coordination. Candidates must be eligible to work on a W-2 basis; 1099 and Corp-to-Corp arrangements are not considered.

Requirements

• At least 5 years of experience in data communications, network infrastructure, or structured cabling environments.
• Valid driver's license and reliable vehicle, with the ability to carry a 6-foot ladder.
• Experience installing, terminating, testing, and troubleshooting copper and fiber cabling.
• Basic Cisco LAN/WAN networking support experience.

Nice To Haves

• Experience working in communications closets, data centers, and enterprise network environments.

Responsibilities

• Install, test, troubleshoot, and maintain structured cabling systems, including CAT3, CAT5, CAT5e, CAT6, and fiber-optic cabling.
• Install, configure, and support network infrastructure equipment, including switches, routers, firewalls, IP phones, and wireless devices.
• Execute Move, Add, Change (MAC) requests, hardware break-fix activities, device replacements, and network connectivity support.
• Install power and data cabling in network closets, racks, cabinets, and data center environments.
• Perform cable patching, switch port optimization, carrier circuit testing, backup testing, and network closet clean-up.
• Diagnose and resolve cabling, connectivity, and network performance issues while meeting service level agreements.
• Support Wi-Fi deployments, wireless access points, routers, roof-mounted antennas, and preventative maintenance.
• Coordinate with project managers, customer teams, and operations personnel to deliver projects and field service requests.
• Maintain accurate work order documentation, inventory records, service reports, and customer communications.
• Participate in on-call rotations and provide emergency support to meet customer operational requirements.

Benefits

• Medical and pharmacy coverage, based on eligibility.
• Dental and vision insurance.
• 401(k).
• Health savings account (HSA) and flexible spending account (FSA).
• Life insurance.
• Pet insurance.
• Short-term and long-term disability coverage.
• Accident and critical illness coverage.
• Pre-paid legal and identity theft protection.
• Sick time and other paid leaves as required by law.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed