Field Support Technician III

9050 Olympus Controls Corp.•Sherwood, OR

22d

About The Position

Olympus Controls is hiring a Field Support Technician III to implement, install, service, support, and train clients on automation and robotic systems across diverse industries. The role serves as a technical and supervisory leader, with primary responsibility for successful system installations by applying and tuning system variables to predefined scope requirements. The work requires hands-on mechanical, electrical, and PC knowledge and skills. The technician acts as the primary on-site technical lead for automation work involving robotics, vision, and motion control, and supports the manufacturing floor when not traveling. The role also collaborates with internal teams on projects, customer interactions, business operations, and continued business development. Travel to customer sites averages 10%–30%, and work hours may need to adapt to changing schedules and business demands.

Requirements

High school diploma or equivalency required.
5–8 years of field service experience or aptitude in a related industry field required.
Proven history of troubleshooting, testing, repairing, and servicing technical equipment.
Proven history of successful customer interaction and providing high levels of customer service.
Knowledge of electrical control systems and ability to read schematics, diagrams, and drawings.
Strong technical and mechanical aptitude.
Strong and diverse experience using hand, power, pneumatic, electric, and hydraulic tools, meters, and gauges.
Working knowledge of factory-type instrumentation and equipment, including PLCs and HMIs.
Excellent verbal and written communication skills and fluency in English.
Ability to work flexible hours and adapt to challenging work schedules and business demands.
Ability to travel to customer sites as needed.

Nice To Haves

Associate degree in microelectronics or engineering.
ERP experience; SAP preferred.

Responsibilities

Lead on-site installation, repair, and training for automation systems, including robotics, vision, and motion control.
Produce timely, detailed reports covering system data and performance, time accounting, and cost accounting.
Collaborate with Operations, Project Management, Engineering, Quality, Production, and Sales on projects, business matters, customer interactions, and business development.
Perform on-site fabrication, assembly, installation, testing, and troubleshooting.
Apply Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) validation methods to confirm system and customer requirements are met.
Perform field work without supervision.
Represent the company professionally at customer sites with a positive attitude and customer-first approach.
Train and develop Field Support Technicians.
Travel to customer sites as needed, averaging 10%–30% of work time.
Support the manufacturing floor during non-travel times.