Field Support Technician II

St. Luke's University Health Network • Allentown, PA

2d • Onsite

About The Position

The Field Support Technician II will work closely with the campus Field Support Engineer and be responsible for providing daily operations. Participates in team assignments across a range of field services functions. This may include but is not limited to, general support related to data/voice cable patching; PC Desktops/laptops, LAN connectivity, device and equipment refresh/replacement, phone devices and systems, departmental MACs (move/adds/changes) and various project work.

Requirements

• High School Diploma/GED is required.
• 4-6 years of technical service experience.
• Support in one of the following areas: PC -Desktop/Applications; Phone-Telecommunications/cable installation/Electrical.
• MTR support experience.
• Computer Imaging.

Nice To Haves

• Bachelor's or associate degree in information technology (or related field) and/or equivalent work experience.
• Business School, Military or Technical institute Vocational Training.
• Willingness to provide input to management in a professional manner.

Responsibilities

• Performs hardware/software installations, upgrades/repairs and follows up on work activities
• Troubleshoots, researches and solves technically challenging problems
• Generates/updates appropriate documentation as per policy and procedure. Including related configurations, inventory administration, processes and service records
• Proactively communicates services, changes and procedures with customers and teams
• Performs technical services related to various technology support functions (i.e., Cable installation and termination testing, PC/printer hardware/software installation, upgrades, replacement and repair)
• Generates timely and accurate updates to Work Order Dispatch/tracking Applications
• Creates appropriate documentation as per policy and procedure, including equipment configurations, mapping, inventory, processes and service records
• Creates/routes reports as required by management and regulatory agencies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED