Field Support Specialist

Carrier•Charlotte, NC

3d•$53,000 - $106,000•Onsite

About The Position

As a Field Support Specialist, you will be a critical part of our team and gain extensive exposure to the inner workings of both internal and external customer service. You will work in partnership with our field-based teams to ensure timely and accurate facilitation of all processes to meet customers’ needs.

Requirements

High School diploma or GED
Must have a valid Driver’s License
3+ years of experience in the customer service field supporting the service industry.
1+ years of experience utilizing Microsoft Office

Nice To Haves

Bachelor’s Degree
Experience in HVAC service industry
Accounts Receivable experience
Knowledge/understanding of SalesForce.com
Knowledge/understanding of SAP S4-Hana
Strong attention to detail and organizational skills
Strong verbal and written communication skills
Ability to interact effectively with colleagues and customers at all organizational levels
Ability to work without close supervision
Excellent time management skills
Able to multitask or manage multiple competing priorities successfully
Ability to follow and execute processes based on Standard Work Instructions

Responsibilities

Warranty (Registration & Claiming) – Registering newly installed Carrier equipment and processing warranty repair claims for labor reimbursements.
Procurement Support (Parts Ordering, Indirect Purchases & Utility Payment support, Extended Warranty, Travel Support)
Vendor Pre-Qualification
Customer Master pricing changes/setups
Revenue/AR Support (Cost Transfer, Credit Memo, Customer Special Rates)
Startup and Carrier Commercial Asset Registration