Field Support Specialist, Missouri

Eyebot • Boston, MA

10d • Remote

About The Position

Eyebot is seeking a Field Support Specialist to serve as a local presence for our kiosk network in Missouri. In this role, you will visit retail locations on a regular cadence to check in with store staff, assess how our kiosks are performing in the field, and provide hands-on training and encouragement to associates. You will be a key part of how Eyebot maintains strong relationships with its retail partners and drives kiosk utilization across the region. This is a 1099 independent contractor engagement serving retail locations across Missouri. This engagement is structured as a 6-month independent contractor arrangement, with the potential to convert to a full-time employee role upon mutual agreement.

Requirements

• Experience in retail, field sales, brand ambassador, or customer-facing roles.
• Strong interpersonal skills - you are comfortable walking into a store, introducing yourself, and building rapport quickly.
• Ability to work independently and manage your own schedule and visit cadence without close supervision.
• Clear written and verbal communication - you can relay field observations in a way that is useful and actionable.
• Reliable access to transportation within Missouri.

Nice To Haves

• Prior experience working with consumer technology products, health and wellness brands, or optical/vision care.
• Background in field operations, territory management, or retail training.
• Comfort with basic technology - you can troubleshoot a common kiosk question or escalate the right way without hesitation.

Responsibilities

• Visit assigned retail locations on a twice-monthly schedule to check in on kiosk operations and store staff engagement.
• Build relationships with store associates and managers, serving as a trusted and approachable point of contact for Eyebot in the field.
• Gauge store staff sentiment toward the Eyebot kiosk and surface insights back to the Eyebot team - both the positive signals and the friction points.
• Conduct in-person training sessions for store associates on how to use and recommend the Eyebot kiosk to customers.
• Manage in-store events and community engagement opportunities.
• Reinforce best practices for kiosk placement, presentation, and daily upkeep.
• Identify issues - operational, technical, or relational - and escalate promptly to the Eyebot team.
• Submit a brief field report following each visit to document observations, training completed, and any open items.

Benefits

• Competitive contractor rate
• Flexible scheduling within visit cadence requirements.
• Clear onboarding and training provided by the Eyebot team before your first store visit.
• The opportunity to represent a technology that is improving access to vision care for everyday people.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed