Field Support Specialist
About The Position
Our Grote Networks team is growing and we are looking for an experienced and technical individual to join our field services team. This person will work with other employees and/or by themselves to coordinate, schedule, and install/maintain/repair Grote systems. This position involves working with vehicle wiring, rugged mobile computing hardware, power and mounting hardware, as well as assembly and production of various different customer projects and products. This position is responsible for ensuring customers have the best possible experience with the hardware of our next-generation semi-trailer connectivity solution. The role would be customer facing to facilitate the onboarding and installation of Grote’s Networks/Connected Business products. This position requires the ability to travel to client location over North America. It might require travel more than 75+% of the time as well as be willing to work some evenings and weekends.
Requirements
- Possesses a basic understanding of electrical diagnostics and wire harnessing
- Experience in hardware and electrical system assembly and installation
- Demonstrates strong mechanical troubleshooting and problem-solving abilities
- Ability to use structured problem-solving techniques
- Ability to follow written diagnostic protocols accurately
- Skilled in communicating with customers to assess and resolve their needs
- Detail-oriented approach to reporting and note-taking
- Self-starter with the ability to work independently
- Ability to manage projects effectively
- Ability to coordinate tasks for both personal responsibilities and team members
Responsibilities
- Installs developmental hardware on commercial vehicles
- Travels to customer locations for installations and troubleshooting
- Responds to emergency field repairs with little notice and possibility of interstate travel
- Oversees Pilot Installations
- Provides technical support and assistance on-site for current and prospective customers
- Assists Customer Support/Engr with troubleshooting and best practices
- Performs Emergency Troubleshooting/Response
- Communicates the needs of customers to internal stakeholders
- Works alongside team to further design and create diagnostic and troubleshooting documentation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
