(Temporary) Field Support Specialist
About The Position
Sprinter Health is seeking a Temporary Field Support Specialist to provide real-time support to their mobile phlebotomists and clinicians (Sprinters) in the field. This role involves answering questions, solving problems, and supporting day-to-day operational projects. The position is described as a blend of customer support, air traffic control, project coordination, and operations troubleshooting, requiring empathy and speed. It is ideal for individuals who thrive in a fast-paced, high-growth environment, enjoy helping people, and can bring clarity to complex situations while managing projects and priorities. This is a temporary remote role with a planned end date of 12/31/26.
Requirements
- 1+ year of experience in operations support, customer service, healthcare administration, or similar.
- Strong communication skills (both written and verbal) with an empathetic, problem-solving mindset.
- Ability to stay calm and effective under pressure.
- Comfortable with tools like Slack, Google Workspace, and ticketing systems like Zendesk.
- Availability to work flexible hours, including mornings or weekends, as business needs evolve.
Nice To Haves
- Located EST or CST.
- Prior healthcare or startup experience.
- Experience in a support center, dispatch, or field operations environment.
- Experience supporting fast-moving startup projects, including coordinating tasks, tracking follow-ups, documenting processes, and helping teams stay organized.
- Strong project management skills, with the ability to manage competing priorities, communicate updates clearly, and move work forward with minimal direction.
Responsibilities
- Be the first line of support for Sprinters in the field via Slack, phone, and Zendesk.
- Troubleshoot real-time operational issues, including tech issues, supply problems, and address challenges.
- Communicate clearly and empathetically to build trust and confidence with Sprinters.
- Escalate issues appropriately to Market Operations or Clinical Managers.
- Track and document field challenges to identify patterns and areas for process improvement.
- Support ad-hoc operational projects and process documentation as assigned.
Benefits
- Medical, dental, and vision coverage—100% paid for you and your dependents
- 401(k) with company match
- Short- and long-term disability, life insurance, and more
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
