Field Support Specialist - Emergency _Division of Information Systems

University of Mississippi Medical Center•Jackson, MS

4d•Onsite

About The Position

Provides support of the installation and configuration of the end user computing environment, which consists primarily of user workstations (desktop and laptop), printers, and mobile devices. Responsible for providing tier 2 support of the end user computing environment. Responsible for asset management of the end user devices. Supports facility coordination associated with adds/moves/changes of end user devices. Insures that standard operating procedures and documentation are developed and maintained so that utilization of the end user devices and user productivity are maximized; confers with and advises subordinates on policies and procedures.

Requirements

Degree (Associate's or Bachelor's)
Knowledge of the end user computer environment.
Technical aptitude and project management skills.
Troubleshooting, analytical, and problem resolution skills.
Verbal and written communication skills.
Interpersonal and customer service skills.
Organizational skills.
Ability to present technical information to non-technical audiences.

Responsibilities

Assists that procedures and documentation are developed and maintained so that utilization of the it resources and user productivity are maximized.
Work with vendors to whom installation, configuration and tier 2 support of portions of the end user computing environment (e.g., printers) have been outsourced.
Establishes standard operating procedures for vendor personnel and monitor compliance.
Develops vendor performance metrics and review performance with vendor management on a regularly scheduled basis
Helps to insure that appropriate policies and procedures are developed and followed for asset management of the end user devices.
Asset management of end user devices includes procurement and inventorying, warranty management, tracking current location, recycling/re-deployment, disposal of obsolete devices, and cleaning (data removal) prior to re-deployment or disposal
Assists supervisor in projecting long-range requirements for end user computing environments in conjunction with other technology services managers as well as business function managers.
Keeps current on and evaluates new or emerging technologies.
Recommends new technologies for deployment.
Assembles annual capital and operating budget requests.