Field Support Specialist I

Hulcher Services Inc•Denton, TX

just now•Onsite

About The Position

This is an entry-level administrative position that requires the fundamental skill-set needed to coordinate field activities through high-volume call-handling of internal customer calls as well as "regularly" supervised call-handling of external customer calls. Upon completion of training, CS I personnel will be prepared and expected to track the current status of personnel and equipment as well as communicate with Operations, Safety, Sales, and Sr. Management personnel. CS I staff are moderately proficient in handling all internal customer requests with a relative degree of accuracy as it relates to call-handling, advisements, notifications, inclusion of key players, etc., also doing so with regular supervision. This position is responsible for the logistical processing of internal and external customer orders, including coordination with operations and sales staff, billing representatives, vendors/subcontractors. The individual coordinates with the customer, operations, sales and marketing, as well as the Transportation/Permits Department to ensure the delivery of requested equipment and personnel. This position requires the ability to manage information across multiple programs in a very fast-paced environment. Computer proficiency is required.

Requirements

High School Diploma required.
1-2 years related experience and/or training; or equivalent combination of education, experience, and performance.
Working knowledge of state and federal regulations governing movement of equipment.
Basic understanding of company operating systems and practices, and the wrecking, mechanical, hazardous material concepts.
Basic knowledge and ability to multi-task and update computer programs.
Proficient skills and experience in verbal and written forms of communication; active listening skills, ability to interpret information and get feedback to ensure clear communication of information.
Proficient use of the “wreck line” and other communication systems.
Satisfactory judgment on decisions relating to equipment sales and operation, and Sales Department involvement in operations.
Adept completion of tasks with little or no error and minimal supervision.
Adequate knowledge and ability to make additional sales on a regular basis, when possible.
Satisfactory skills of working with people; set a positive example for others.
Average ability to handle personal stress and stressful situations.

Nice To Haves

Bachelor's degree
Potential travel to jobsites may be required for both training and Operations support purposes. Field environment may include field office trailers, hotels, exposure to outside weather conditions, extreme cold, extreme heat, including wet and/or humid conditions.

Responsibilities

Receives/reviews and documents high-volume internal customer calls and gathers information to process requests and facilitate project mobilization/demobilization.
Contacts field operations/sales personnel to obtain or give information and directions regarding job and non-job related activities.
Coordinates transportation of equipment to customer's location/job site with Transportation/Permit staff under the direction of senior and supervisory staff.
Processes forms and completes other requirements/processes for state and local permits to move equipment.
Monitors jobs, resolves issues with internal customers and state/local agencies under the direction of senior and/or supervisory staff.
Documents equipment and personnel location, hours worked, availability, as well as any other job-related requirements (including Invoice relevant data, Daily Performance Indicator).
Maintains location and status of equipment via mapping software and job logs.
Logs information and keeps up-to-date records in various databases.
Documents, prepares and distributes First Alert accident reports (after-hours).
Monitors and documents email transactions into appropriate job logs on a real-time basis.
Available at all times 24/7/365 to provide clarification and/or coverage if needed.
Performs other duties as assigned.