Field Support Specialist
About The Position
DRiV Garage Gurus is seeking a Field Support Specialist to cover the Florida market, based out of their Miramar Technical Support Center. The role requires a bilingual (English/Spanish) individual with ASE A4, A5, and A6 certifications, extensive product and technical knowledge, business expertise, and technical training capabilities. The ideal candidate is an experienced automotive service professional passionate about the industry, eager to share knowledge, and promote a premier portfolio of brands. The hiring process is designed to be quick, with transparent and prompt communication throughout.
Requirements
- High School Diploma / GED required
- 5+ years applied automotive service experience
- Experience leading technical demonstrations, training sessions, and presentations
- Bilingual proficiency in English and Spanish required
- Must hold valid driver’s license
- Willingness to travel
- Computer proficiency - Microsoft Office
- Personable, presentable, professional
- Experience communicating with others from diverse functional backgrounds
Nice To Haves
- College or Technical Degree preferred
- ASE Certification in A4 Steering and Suspension, A5 Brakes, and A6 Electrical with ASE Master Certification preferred
- CRM (such as Salesforce, C4C) and collaborative software (e.g. WebEx,) experience preferred
- Sales experience preferred
Responsibilities
- Schedule meetings, shop visits, and training sessions with automotive service providers
- Demonstrate, instruct, guide, and answer questions to support customer use of DRiV product lines
- Provide product demonstrations, training, and technical education on DRiV products
- Deliver technical presentations to enhance customer’s knowledge of DRiV products and services
- Represent DRiV at career fairs, expos, and other events to promote the profession of automotive technician
- Communicate project status and sales KPIs to internal sales organization
- Maintain records of all activities using CRM system
- Build customer support for DRiV brands and product lines
- Leverage various marketing channels to feature new and existing products
- Conduct technical training in various automotive repair topics
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
