Field Support Services, Associate
About The Position
Provides expert and second tier technical support and analysis to field engineers and technicians. Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems. Tests, trains, and fields support to customers regarding technical aspects of designated systems and services. Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements. Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair. Provides training to customers. Travel is frequent and work is generally performed at the customer site. Partners with developers and engineers to reduce reoccurring incidents. Answers questions about installation, operation, configuration, customization and usage of designated systems and services.
Requirements
- An Active/Current Top Secret/SCI security clearance.
- Possess knowledge of designated systems.
- Willingness to work outside of normal work hours
- Ability and willingness to travel up to 50%
Responsibilities
- Provides expert and second tier technical support and analysis to field engineers and technicians.
- Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
- Tests, trains, and fields support to customers regarding technical aspects of designated systems and services.
- Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
- Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
- Provides training to customers.
- Partners with developers and engineers to reduce reoccurring incidents.
- Answers questions about installation, operation, configuration, customization and usage of designated systems and services.
Benefits
- overtime
- shift differential
- discretionary bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
