Veterinary Technician Technologist Field Support Representative Diagnostics - London & Kitchener, ON

IDEXX•Caron, SK

1d•$31•Remote

About The Position

We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues. We are looking for people, like you, who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork. The Field Support Representative positions are field based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth. Candidates must reside in the Kitchener or London area. Enjoy the added perk of a company-provided vehicle! Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives What can you expect? You can expect to have a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners. Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must! You’ll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers’ needs, so you can expect continued growth within your position through comprehensive training programs. As an FSR you will work closely with your Field Sales Representatives and Customer Support to develop strategies to maintain your Customer Accounts through education and other customer centric solutions. You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (ProCyte, Catalyst One, SediVue) You would also assist with critical customer need visits, providing onsite technical support when things are not going according to plan. No two days will ever be the same. As an FSR you would be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices. The Field Support Representative positions are field based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth.

Requirements

Minimum of three (3) years veterinary clinic experience
Ability to effectively communicate and collaborate with customers, management, and peers
Ability to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily
Ability to plan and prioritize work in a dynamic environment
Ability to make quality, timely decisions
Effective listening skills utilized to discover customer needs to adapt your approach and demeanor to different situations
Comfortable learning and using technology such as computers, tablets and Smartphones
Reside in the Kitchener or London area
Valid Driver’s License
Clean drivers abstract
Fluency in the English language

Nice To Haves

Experience as a Registered Veterinary Technologist (RVT) or equivalent is considered a strong asset
Training and/or leadership background strongly preferred
Computer networking experience is a plus

Responsibilities

Install and train clinic staff on the best way to use IDEXX Analyzers (ProCyte, Catalyst One, SediVue)
Assist with critical customer need visits, providing onsite technical support when things are not going according to plan
Visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices
Plan and strategize customer visits
Manage your schedule based on the unique attributes and needs of your customers
Work closely with Field Sales Representatives and Customer Support to develop strategies to maintain Customer Accounts through education and other customer centric solutions