Field Support Representative Diagnostic Imaging East Ohio Valley & Pittsburgh

IDEXX•Pittsburgh, PA

7d•$30 - $35•Hybrid

About The Position

As a Veterinary Field Support Representative (FSR) for Diagnostic Imaging, you will partner closely with Field Sales and Customer Support to develop strategies that maintain and grow customer accounts through education and customer-centric solutions. No two days are the same, and you’ll spend your time in the field building relationships, solving problems, and supporting customer success. This is a highly dynamic, customer-facing role for Veterinary Technicians and Practice Managers, where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise.

Requirements

Valid driver’s license required
Residency in the East Ohio Valley & Pittsburgh regions (Preference of Cleveland or Pittsburgh area) and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required)
Ability to build and maintain relationships to gain confidence and trust from others
Strong communication and ability to collaborate with customers, management, and peers
Planning and prioritization skills, to make quality, timely decisions
Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations
Comfort learning and using technology such as computers, tablets and smart phones
Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds
Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus
Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person
Ability to effectively communicate in English with customers and team members
Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals

Nice To Haves

computer networking experience is a plus
3+ years of veterinary clinic experience with a training and/or leadership background, and/or Practice Manager experience, strongly preferred

Responsibilities

Travel up to 75% of the time, both by air and by car (3-4 overnights a week); weekend hours and weekday overtime may also be required; when not traveling, you will be working remotely from a home-based office
Install IDEXX Diagnostic Imaging Systems for customers in your area
Train veterinary clinic staff on best practices to maximize system performance
Support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan
Utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted advisor
Manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth