Field Support Engineer (Greensboro, NC)

Somerset Staffing • Durham, NC

1d • Onsite

About The Position

BD Parata is seeking a Field Support Engineer in the Greensboro, NC regional area. This role provides in-depth technical and customer support for BD Parata’s suite of pharmacy automation products. The Field Support Engineer will travel regionally to provide industry-leading support and service to Pharmacies in multiple types of environments. BD is a global medical technology company focused on advancing the world of health through innovative MedTech products. They value their employees and encourage professional growth from within.

Requirements

• Associates degree in Electronics Engineering, Electronics Engineering Technology, Mechanical Engineering Technology, Robotics Engineering or Biomedical Engineering Technology preferred or 3-5 years of experience in a field service role. Equivalent combination of education and relevant experience servicing medical or complex business equipment may be substituted.
• Highly motivated to provide superior customer care.
• Proficient knowledge of Microsoft Operating systems including Windows 2000, XP, Windows 7, Windows 10, Windows 11 is required.
• Proficient knowledge of Microsoft Office is required.
• Extensive knowledge of basic computer networking including use of windows tools to identify network and pc information.
• Knowledge of setup and use of routers and switches.
• Ability to locate and edit configuration and XML files within a file structure.
• Understanding of ghosting and re-imaging processes.
• Strong mechanical aptitude and the ability to use standard hand tools to perform in-depth disassembly and reassembly of complex subsystems.
• Proficiency with digital multi-meters and voltage/amperage testers.
• Daily car travel is required; occasional air travel is possible.
• Use of ladders and step stools on a regular basis.

Nice To Haves

• SQL knowledge a plus.

Responsibilities

• Deliver world-class customer service and problem resolution skills at new and existing client sites.
• Cultivate positive customer relations by responding to complaints/inquires in a collaborative, supportive, and professional manner.
• Ensure customer satisfaction and maximum uptime by maintaining equipment and preemptively resolving potential issues.
• Instruct customers in the operation and daily maintenance of BD Parata’s suite of pharmacy automation products.
• Respond within SLA requirements to break/fix service requests.
• Collaborate with regional and national service team members to identify and resolve complex problems.
• Periodically assist Product Implementation Team with installation of new automation.
• Provide detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning.
• Provide feedback on products and services to management and engineering to help drive efficiency and product improvement.
• Be a highly responsible professional who can perform work independently with little supervision.
• Maintain professional appearance in line with company policy.
• Organize and maintain company supplied tools and inventory.
• Timely reporting of expenses through Concur.
• Willingness to extend themselves beyond the specified workday as required by the situation.

Benefits

• A fleet vehicle
• Corporate credit card for travel and expenses
• Company issued laptop and phone for business use
• Tool kit containing standard and specialty tools need for servicing of automation
• A comprehensive suite of benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED