Field Support Engineer Tier 1

Copan Diagnostics, Inc. • US,

3d • $0 - $32 • Onsite

About The Position

The Field Service Engineer is involved in all areas of microbiology equipment technology. This position is responsible for new equipment inspections and installations, administering preventative maintenance (PM), calibrating and performing electrical safety tests (EST) on automated microbiology equipment, monitoring work order requests, troubleshooting, completing repairs, and documenting all service activities.

Requirements

• Reliable and able to work independently with limited supervision
• Excellent customer service skills
• Outstanding communication abilities
• Computer literacy
• Ability to read instrument schematics
• Associate’s degree in Industrial, Electrical, or Mechanical Engineering, or minimum 2–3 years of equivalent formal related training
• Comfortable working in clinical environments with infectious agents and biohazards
• Willingness and ability to work outside normal working hours, including weekends and holidays
• Ability and willingness to travel extensively (approximately 75%) with minimal notice

Responsibilities

• Perform tasks associated with the installation, maintenance, repair, troubleshooting, and assembly of automated microbiology equipment involving basic knowledge and abilities associated with electronics, robotics, and mechanical processes.
• Achieves performance measures associated with the maintenance of equipment, productivity, customer satisfaction, and other performance standards.
• Complete all necessary documentation of activities involving the servicing of equipment in accordance with the manufacturer's requirements.
• Serves as a resource for the proper operation and maintenance of equipment.
• Instructs instrument operators in proper equipment use.
• Adheres to the highest level of customer service while managing customer requests with diplomacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree