Field Support Engineer II - Ranger/Traveler

ZEISS Group•Remote - USA SC, SC

10d•$32 - $40•Remote

About The Position

The Field Support Engineer II operates as a mobile technical specialist with significant travel requirements, installing, repairing, upgrading and performing preventative maintenance on Carl Zeiss Meditec Ophthalmic Diagnostic instrumentation across multiple territories nationwide. This role requires continuous travel to customer locations throughout the United States, representing Carl Zeiss Meditec with the highest level of professionalism while achieving exceptional customer satisfaction. The position demands complete mobility and flexibility, with responsibility for all company-issued property (inventory, tools, diagnostic equipment, vehicle, etc.) while operating from various field locations in accordance with company policies. Maintains professional communication with teams, customers, management, Sales and Technical Support while working remotely from customer sites.

Requirements

Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service with demonstrated travel experience.
Proven ability to work effectively while traveling 100% of the time with excellent adaptation skills for various environments.
Ability to think through difficult customer issues and generate satisfactory customer satisfaction results while operating independently in remote locations.
Must be self-directed, able to work independently with limited management oversight across multiple time zones and geographic regions.
Must have excellent verbal and written communication skills for remote collaboration and diverse customer interactions.
Must have strong computer skills and proficiency with mobile technology and remote access systems.
Must be able to pass required training to service fine mechanics and optics. Ability to effectively service equipment while traveling continuously.
Advanced project and time management skills are required for coordinating multiple territories and travel logistics.
Valid passport required for international travel.

Nice To Haves

BS in Electronics, Engineering, or Computer Technology and related fields preferred.
A+ and Net+ certification preferred.

Responsibilities

Diagnose and repair all designated products across multiple service territories through continuous travel, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
Schedule, create, verify and/or modify customer visits across extensive geographic regions, traveling continuously to assess customers' needs, which may include financial impact to practices and patients' well-being.
Complete and submit field service reports on a daily basis from various customer locations according to written procedures as documented in the Field Service reference database.
Complete and submit comprehensive weekly expense reports covering extensive travel costs according to Carl Zeiss Meditec policies and procedures.
Maintain spare parts inventory while traveling, ensuring proper storage and transportation according to company guidelines and return specific spare parts as designated by policy from remote locations.
Support revenue growth through the promotion and retention of service agreements across multiple markets through continuous customer visits.
Interface with customers across diverse geographic locations in a professional, pleasant and calm demeanor while adapting to various regional business cultures.
Instruct customers on operation and maintenance of equipment at various locations throughout assigned territories.
Continuous overnight travel is required by automobile and air across assigned territories and beyond.
Must be able to travel extensively in the US and internationally for training, meetings, exhibit support, and coverage across multiple territories with no home base limitations.
The FSE must be able to obtain sufficient credit to cover substantial incurred business expenses which will be reimbursed upon expense report submission and approval.
The position requires continuous travel with an average of 6-8 hours driving and/or flying per day.
Must have a valid driver's license and exemplary driving record.
Must be comfortable with extended periods away from home and adapt to various accommodations and working conditions.
On occasion, must be able to lift up to 50 pounds while navigating airports, customer sites, and various travel situations.
Fifty percent of the average workday is spent standing, walking, or traveling.
Must maintain flexibility for weekend and holiday travel as customer needs require.
Physical stamina required for continuous travel demands and varying work environments.