Field Support Engineer II

ZEISS Group

4d•$35 - $44•Onsite

About The Position

As a Field Support Engineer II, you get to work with an astonishing team that plays a vital role in Medical Devise Field Service Repair. This position is located around the Bay Area area and will cover Northern California region. ZEISS is a global company with over 42,000 employees and have over 4,000 in the US and Canada alone. ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

Requirements

Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
Must be self-directed , able to work independently with limited management oversight.
Must have good verbal and written communication skills.
Must have strong computer skills.
Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed.
Multiple project and time management skills are required.
Must have a valid driver’s license and good driving record.

Nice To Haves

BS in Electronics, Engineering, or Computer Technology and related fields preferred.
A+ and Net+ certification preferred.

Responsibilities

Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
Support revenue growth through the promotion and retention of service agreements.
Interface with customers in a professional, pleasant and calm demeanor.
Instruct customers on operation and maintenance of equipment.
Maintains company-issued test equipment and support tools, including spare parts.
Installation and maintenance of equipment at trade shows, as requested and required.