Field Supervisor - Florida

CS Contract Solutions•Tampa, FL

1d•$70,000 - $90,000•Onsite

About The Position

As a Field Supervisor, you will support the safety, quality, and training functions of our client's field operations and lead the service delivery efforts of our field technicians. This role is accountable for results across multiple markets within an assigned geography, which requires strong leadership, collaboration, and communication skills — you will interface daily with internal and external departments. A copper and fiber Installation and Repair (I&R) background is preferred. You will own your team's performance across safety, quality, customer experience, and productivity, and you will develop technicians through hands-on field observation, coaching, and training.

Requirements

4+ years of experience managing or leading teams in a telecom technical environment.
Strong employee development skills, including training, coaching, and mentoring.
Working knowledge of the installation and maintenance of residential and business services and Local Network processes.
Ability to work in a consultative manner with others: establish rapport, interview, fact-find, present options, recommend solutions, follow up, and demonstrate customer-focused behavior.
Experience succeeding in a multi-tasking, results-oriented, deadline-focused environment.
Computer proficiency, including Excel, Word, email, and legacy systems.
College-level education preferred; 5+ years of related experience may be substituted for education.
Valid driver's license with a satisfactory driving record.
Ability to travel within the assigned geography.

Nice To Haves

Copper and fiber Installation and Repair (I&R) experience.
2+ years of experience with the installation, maintenance, and repair of POTS (traditional telephone service) and HSI (high-speed internet).
Working knowledge of telecommunications splicing and construction processes.
Working knowledge of contractor relations.
Fundamental understanding of the services and products offered by Frontier.

Responsibilities

Provide leadership and motivation to team members, ensuring technicians have the resources and skills needed to support work initiatives.
Train, coach, and counsel technicians through direct observation of quality and safety performance in the field.
Determine training requirements and promote an “Always Be Coachable” culture.
Conduct employee performance appraisals and communicate feedback clearly and effectively.
Support coaching and corrective action in partnership with operations management.
Foster a culture of recognition and continuous improvement, celebrating team successes and driving performance.
Perform documented post-completion quality inspections and real-time safety and tool inspections across the assigned region, in line with company inspection standards.
Prepare and present safety and quality topics for weekly tailgate meetings and ensure weekly tailgate compliance.
Enforce safety and quality standards, policies, and processes consistently and without compromise.
Own team results against key performance indicators, including completion percentage, service order repeat percentage, trouble ticket repeat percentage, and jobs per day.
Engage with technicians daily to manage, evaluate, and meet team performance and business metrics.
Continually work to improve processes and performance to achieve desired business results.
Support the installation and maintenance of residential and business network services.
Interact with customers as needed to ensure service satisfaction and resolve concerns in the field.
Support compliance through consistent enforcement of standards, policies, and processes.
Manage completion of mandatory training covering compliance, safety, systems, and general process changes.
Review and approve field referrals, including non-dispatches and no-light/construction referrals.
Conduct post-onboarding training and in-field support for new technicians.
Verify new technician acceptance and deployment readiness.
Participate in first-round interviews for technician candidates.
Communicate daily with internal and external departments to coordinate work and resolve issues.
Review and approve technician timesheets accurately and on time.
Manage attendance occurrences in accordance with company policy.
Perform special projects and other duties as assigned.