811 Field Supervisor - Ocala / Marion County, Florida

McKim & Creed, Inc. • Tampa, FL

1d • Onsite

About The Position

McKim & Creed is seeking an experienced individual to lead underground utility locating operations throughout our assigned North Coastal Florida territory. The primary recruiting focus is Ocala and Marion County, where there is the greatest need for a locally based supervisor. The assigned territory includes Alachua, Bay, Citrus, Columbia, Dixie, Franklin, Gilchrist, Gulf, Hamilton, Hernando, Jefferson, Lafayette, Leon, Levy, Madison, Marion, Pasco, Sumter, Suwannee, Taylor, and Wakulla counties. Work within these counties is limited to the assigned client service areas. The 811 Field Supervisor oversees daily work assignments, safe field operations, locating quality, timely ticket completion, employee development, and accurate documentation. This role works closely with the 811 Operations Manager, Project Coordinators, and client representatives to maintain dependable service and resolve operational issues. Success means protecting people and underground utilities, developing capable technicians, and meeting company and client requirements.

Requirements

• At least five years of underground utility locating experience, including two years leading or supervising field personnel.
• Strong working knowledge of locating methods, utility-map interpretation, locate-ticket instructions, and positive-response procedures.
• Ability to operate locating receivers and transmitters and troubleshoot difficult locating conditions.
• Experience assigning work, managing multiple technicians, and maintaining service across an assigned territory.
• Ability to recognize unsafe practices and locating-quality issues, provide corrective coaching, and verify results.
• Clear written and verbal communication skills and the ability to document field conditions, employee performance, and operational issues.
• Proficiency with ticket-management software, mobile devices, email, and basic spreadsheets.
• Sound judgment, organization, accountability, and the ability to adjust priorities as conditions change.
• Ability to travel up to 25% throughout the assigned North Coastal territory to support technicians, conduct field reviews, provide training, and coordinate operations.
• Availability to support scheduled emergency and after-hours coverage as required by the assignment.
• A valid driver’s license and acceptable motor vehicle record.
• Successful completion of required background screening and drug testing.

Nice To Haves

• Experience locating underground electric power and telecommunications facilities.
• Experience with UtiliSphere or comparable 811 ticket-management systems.
• A demonstrated record of developing technicians and improving safety, locating quality, and documentation.
• Experience conducting field audits, reviewing locate photographs, and supporting damage investigations.
• Familiarity with the roads, communities, and utility locating conditions throughout the assigned territory.
• Ability to build a dependable team, maintain client confidence, and resolve problems promptly.
• A commitment to McKim & Creed’s Core Values and employee-ownership culture.

Responsibilities

• Lead daily field operations, assigning and adjusting work based on ticket due dates, workload, travel distances, technician qualifications, and available resources.
• Prioritize safety by reinforcing safe work practices, verifying required daily safety documentation, addressing hazards, and ensuring technicians have the necessary training and equipment.
• Verify locating quality through field observations and by reviewing completed tickets, utility markings, positive responses, and required post-locate photographs.
• Train and develop technicians by providing onboarding, hands-on instruction, coaching, and competency assessments, documenting progress and verifying improvement after corrective training.
• Monitor service performance by tracking ticket completion, backlog, overdue assignments, productivity, overtime, and documentation quality, addressing issues while maintaining safe, accurate locating practices.
• Resolve and escalate field problems by coordinating assistance for unlocatable facilities, conflicting records, access restrictions, equipment failures, and other conditions affecting ticket completion.
• Maintain client communication by providing clear updates, coordinating field support, and promptly communicating service issues through established channels.
• Support damage and near-miss investigations by responding as assigned, preserving ticket records and photographs, documenting facts, and supporting corrective actions.
• Maintain equipment readiness by monitoring the condition and availability of trucks, locating instruments, tablets, phones, PPE, and other field supplies.
• Support staffing and retention by participating in recruiting, interviewing, hiring, mentoring, and performance management in coordination with operations leadership and Human Resources.
• Coordinate coverage by planning for employee absences, workload changes, and scheduled emergency or after-hours assignments.
• Support accurate reporting by verifying employee time, ticket completion records, and supporting documentation needed for operational reporting and billing reconciliation.

Benefits

• Participation in our Employee Stock Ownership Plan, subject to plan eligibility and vesting requirements.
• Competitive compensation and benefits.
• Opportunities to develop your leadership and technical skills.
• Resources to support continued learning.
• Support from colleagues committed to safe, quality work.
• Help protect people, underground infrastructure, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed